Brooke Billingsley

Expert in Customer Service
Cancer Survivor
Co-owner and CEO of Perception Strategies, Inc., the nation's largest healthcare mystery shopping company

Full Bio

In Person-Fee 🛈

$5,000 - $10,000

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Travels From

Indiana

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Brooke Billingsley Speaker Biography

Living life with intention became very clear for Brooke Billingsley when she was surprised with a cancer diagnosis that would take her on a 17 month healthcare journey. Disputing the belief that cancer is a gift, Brooke prefers to think of cancer as a one-on-one tutorial of life. She has gathered many life lessons and has a deep desire to share them with others.

Brooke is also co-owner and CEO of Perception Strategies, Inc., the nation's largest healthcare mystery shopping company. She has been with the firm since 1999. A successful trainer and consultant, Brooke helps clients achieve success by understanding and benefiting from consumer perception so that they can remain competitive in today’s market. In 2004, her company earned a "Blue Chip Award" for business innovation.

Prior to her current position, Brooke Billingsley was President/CEO of the Indiana Chapter of the Make-A-Wish Foundation for seven years. Even then, she was helping dreams come true for children with life-threatening illnesses. Brooke also served as speaker and trainer for the national organization.

Constantly innovating, her firm created Keep the Customer, a customer service training game designed to explore customer service excellence through group interaction. In 2006, Brooke also co-authored a practical, and yet insightful, guide to customer service entitled Turn Your Customer On: 23 Ways to Motivate Employees and Make Your Customers Love You. Published by Literary Architects, the book is available on Amazon.com.

Brooke has been featured on Good Morning America and in The Wall Street Journal as well as several professional healthcare magazines.

Since 1978, Brooke has traveled throughout the U.S. as keynote speaker. She volunteers her free time to various organizations:

Member of National Speakers Association
Past President of the Indiana Chapter of National Speakers AssociationMember of the Society for Healthcare Strategy and Market Development-
Numerous projects throughout the year to benefit women and families-

To book customer service and inspirational speaker Brooke Billingsley call Executive Speakers Bureau 800-794-9404.

My Patient Experience: Can You Handle the Truth?

Can someone define what the Patient Experience is? Brooke Billingsley will provide thought provoking insight as she shares her trifecta of knowledge as a cancer patient, generator of 60,000 healthcare consumer reports, and someone who has conducted 100’s of clinical employee interviews. If you can’t define patient experience, you can’t provide it and you can’t measure your success in delivering it. Brooke will share her emotional journey as she continues to navigate her way through a healthcare system on the path to healing. Her unique perspective as healthcare consultant, human behavioral expert, and now as a patient will provide attendees with strategies that maximize their marketing efforts, understand how to align with the patient’s goals, and convey a message of truth.

Everyone Wins with Exceptional Customer Service

Customer service is more than a written script and code of conduct -- it is a cultural shift in your way of thinking. Glean from Brook's insights on what customers want and how to give it to them. Discover the Six Key Levels to Customer Service Excellence:

Commitment
Observation
Consistency
Hiring
Coaching
Recognition and Praise

Cracking the Communication Code

We communicate everyday with people of different ages, cultures and histories and for some of us it is a challenge to reach a common understanding. Just ask me and I will share my story of my shaved cat! Discover how to crack the code to effective communication by utilizing new tools.

Learn how to tailor your communication to specific styles
Understanding learning styles
Using the influencer at work
Creating new strategies to connect with others

Living Life With Intention

Living life with intention -- Brooke Billingsley has turned her enthusiastic pursuit of this goal into a vision for all women to Live the Dream God has for You. Business entrepreneur, author, and professional speaker, Brooke engages audiences with her witty anecdotal style of "telling it like it is."
"My life dream is to touch women's lives in a way that instills hope and courage," Brooke said. This inspiration was the backdrop for creating her successful God's Dream for Your Life Workshops. Believing that anything is possible, Brooke passionately works with women to help find the dreams for their lives. Through the workshops, Brooke seeks to provide the perfect combination of encouragement, motivation, and life tools.

Following an Inspirational 2007 engagement in Brazil, Brooke has plans to expand her workshops to a worldwide audience. Brooke believes that women are the same everywhere and they have passion for unrealized dreams. The opportunities are limitless with the resources that God provides and some encouragement along the way.

Frequently requested topics:

Discovering God's Dream for Your Life (45 minute keynote or 3 hour retreat)