Barbara Khozam
Customer service is no longer a department, it is a culture that flows through the veins of every great company. Your customers can instantly rave or complain to millions of people with one click of their mouse, DO NOT LEAVE THEIR COMMENTS TO CHANCE! Barbara delivers dynamic, humor filled programs for your events.
In Person-Fee 🛈
Fee Range
$10,000 - $15,000
Virtual Fee:
$5,000 - $10,000
Travels From
California
Barbara Khozam Speaker Biography
Barbara Khozam is known around the world for her impactful, high-energy delivery, outrageous wit, and ability to connect with her audience.
Barbara has spoken more than 1,700 times to more than 75,000 people in 12 countries about customer service, leadership, motivation, and communication.
Her wit, energy, and jaw-dropping insight, reveal practical principles necessary for success in today’s cynical marketplace. Barbara will show your audience how to create win-win scenarios in all of their professional relationships and how to create rapport with clients, propelling your business into a category of one.
Barbara’s highly acclaimed book, How Organizations Deliver BAD Customer Service (and Strategies that Turn it Around) has become a staple on the bookshelves of people who excel at creating great customer relationships. She also co-authored Executive Etiquette Power and was featured in The Power of the Platform, along with Jack Canfield, Brian Tracy, and Les Brown. These books have sold in excess of 25,000 copies worldwide.
How to Deliver an Extraordinary Service – in times of Covid
-Get your team to deliver a consistent experience to every person, every time
-Connect with customers while wearing masks and staying safe
-Simple tips to raise scores on customer satisfaction surveys
-Ways to create loyalty
-Gain and maintain repeat customers (without giving away the store)…
-Identify and avoid the most common customer turnoffs
-How to handle difficult customers (and coworkers) (without making yourself sick)
Zap Negativity and Ignite Your Life
-Set the proper foundation for success at work and at home
-How to approach problems with a “Get over it and get on with it” attitude
-Keeping the fire of enthusiasm going
-Avoid being someone’s emotional garbage truck
Leading for Service Excellence – in person and virtually
-Identify how to earn and keep the respect of your team
-Discover the best way to communicate your expectations and instructions – whether your -people are in the office, or at home
-Learn how to recognize, reward and praise for maximum benefit
-Review how to motivate and inspire your team to greatness
-And much more!
Managing Emotions and Thriving under Pressure
-Identify and control YOUR emotional hot buttons
-Stop getting so worked up over little things
-Stay centered in pressure situations
-Safe ways to blow off steam
-Graceful “exit lines”
-And more!
Telephone Etiquette for our NEW World
-Two proven techniques for making callers feel welcome from the outset
-The Five Basic Strategies for handling a call efficiently
-Call “Transfer Tricks” that save time and energy
-“Phrustrating” Phone Phrases to avoid at all cost
-How to put on that “happy phone face” when you’re stressed and exhausted
How to Deal with Difficult People / Customers / Patients
-Why customer complaints can be your greatest opportunity
-How to use non-verbal communication to build rapport in seconds
-Giving yourself the gift of “No”
-How to motivate your team in good times and bad
