Alan O'Neill
- The Change Agent
- Speaker on change management, corporate culture & customer experience
- Your staff are the key to inspiring customer loyalty – they need to know how precious they are and why.
Travels From
Ireland
Alan O'Neill Speaker Biography
The secret to growing profit? A thriving company culture with customer experience at its heart. Alan O'Neill's expertise and 30-year experience can steer your company through the change to make is happen.
Enthusiastic and down-to-earth, Alan can share his hard-won insight from helping global giants to grow profit, from Selfridge's to Suzuki adn from Emirates Insurance to Swedbank.
Learn the secret of Selfridges' success from the man whose 7-Steps to Profit programme stimulated growth for the department store from £45 million profit to £200 million in a few short years. Now Selfridges has received multiple awards as the 'Best Department Store in the World'. Alan's 7-Steps to Profit has also transformed the fortunes of other iconic brands such as Toyota, Getty Images, Harrods, aafaq Islamic Finance, Primark, Intel and Moet Chandon.
Alan can guide your team through his structured path to profit increase, tailoring his insight to the needs of your business. Wherever you are on your journey, Alan's no-nonsense expertise, infectious enthusiasm and sheer depth of experience can reignite your company's passion for growth.
Known for his relentless focus on putting people first, Alan truly understands the direct link between a thriving company culture and improved commercial results. Alan can help your team to identify your unique culture as a company and use this to give you maximum competitive advantage.
A seasoned expert in facilitating organisational change in culture and strategy, Alan can help your team to navigate any stormy waters and overcome resistance. His tried-and-tested formula will help you transform your business to deliver the meaningful experiences your customers crave.
Practical, empathic and very commercial, Alan's refreshing and passionate style will inspire and challenge your organisation to embrace change and grow, using real-life business models and memorable success stories.
Alan brings 30 years of wide industry experience, from retail to manufacturing and distribution, FMCG to financial services, hospitality to professional services, motor to travel and tourism and more. His work history spans blue-chips and PLCs, SMEs, family businesses and the Public Sector across Europe, the Middle East and Asia.
THE 7-STEPS TO PROFIT
Inspire others to maximise their potential.
What is it that has made famous global organizations such powerful and successful organizations in their respective fields? What are their secrets to success?
They all have one thing in common and it's not that difficult! They all follow a very structured path to excellence that Alan describes as The 7-Steps to Profit. Alan's 7-Steps to Profit is adapted from the secrets of the global giants and has already helped countless businesses around the world.
Wherever you are in your journey, Alan can inspire your team with great and practical ideas, taken from The
7-Steps to Profit.
CHANGE MANAGEMENT
Change Management isn’t a battle of wills, but can deliver positives for all.
Change is a reality for all and it comes at us in many expected or unexpected ways. The Covid-19 pandemic is an extreme example where we all had to adapt. It brought many gains for some businesses but was a huge burden for others. It’s common to ask for external help when change is on the horizon.
Alan knows what it takes to drive change in an organization.
Across the industry, he has led and facilitated many blue-chip companies through change and overcoming resistance.
With case studies tailored to your organizational needs, he will share the pitfalls and strategies for managing change, and help you to create key messages for your business that bring your people with you rather than turn them away.
HIGH-PERFORMANCE CULTURE
Build a highly engaged & productive team
If you get your culture right, you can take on the world. But while others can copy your strategy, no one can copy your culture so it’s vital that you exploit that competitive edge. Against the backdrop of a new employer/employee relationship since the pandemic, Alan will share what it will take to achieve a high-performance culture for your organization.
Alan can ask hard questions about your culture, your values, and the engagement of your own people and encourage you to take a fresh look at your own organization culture.
CUSTOMER EXPERIENCE
Drive to be customer-centric
As globalization enables transparent comparisons and technology enables fast copying, how to differentiate from your competition is becoming ever more challenging. The product alone just won’t cut it anymore – customer experience has become the new battleground. Alan wrote the book on it, Premium is the New Black (Put the Customer at the Heart of All Decision-making).
Alan knows that customer service has to be practical and drive sales and it requires a fully engaged workforce. While that’s obvious and sounds easy, we don’t all do it. He will challenge you with examples, evidence, and case studies to help you achieve consistency and to motivate your people into action to increase your sales.
RETAIL STRATEGY
Retail apocalypse, fake news
From food to fashion, luxury to mass, big box to multiple site and travel retail to the high street, Alan has consulted with countless retailers for over 20 years.
Retail is changing rapidly and becoming even more complex. On-line for example, has completely disrupted the industry and is anticipated to grow to 25% of the overall share of retail wallets by 2025. But don’t forget that 75% of the mix is still in ‘bricks and mortar’! Coping with all that is an ongoing challenge – even for the best and Alan has views on that. Blame for the alleged ‘retail apocalypse’ is too easily and frivolously attributed to the growth online.
In actual fact, there’s more to it than that. It’s more like Retail Darwinism in front of our eyes. Bricks and mortar-retailing is not dying. But bad retailing IS dying. Those organizations that are not embracing the changes around them and investing appropriately, will continue to struggle.
All of Alan's keynotes can be TAILORED FOR YOU
Alan can offer you a choice of keynotes tailored to your business.
*These program can all be offered as a Keynote and a Masterclass
