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Phil Steffen, Customer Service Speaker

Phil Steffen

    Award Winning Sales Speaker
Fee Range

$7,500 - $10,000

Travels From

Georgia

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In 1976, Phil Steffen ventured on his own as a full-time speaker/trainer/consultant. Prior to that, he was a record-setter in sales and management for three companies (#1 in the world in sales for one of them) and conducted many seminars and talks on their behalf. As a speaker, he had paid his dues, giving over seven hundred presentations in the corporate world before forming his own firm.

An accomplished writer and interview subject, Phil Steffen regularly contributes to numerous trade and professional publications. He has over one hundred articles in print and is the author of the book Philosophies, Phacts and Phunnies from Phil. He has appeared on the same programs with such luminaries as: Zig Ziglar, Lady Margaret Thatcher, George Will, Dr. Alan Greenspan, John Wooden, Tom Hopkins, Nancy Austin, Gen. Norman Schwartzkopf, Hon. Andrew Young, and Tom Peters. To book Sales and Customer Service speaker Phil Steffen call Executive Speakers Bureau 800-754-9404.

Informative, Motivational, Humorous. Uniquely customized to each client's wants, needs, and objectives. Phil's programs are presented using his laptop computer running PowerPoint® with colorful, animated graphics to ensure audience interest and retention. Phil can combine sections of any presentation below to meet your needs.

The Art of Selling Tough, Against Tough Competition

How to keep existing customers from defecting to the competition. The value of building personal relationships is stressed as participants see and are exposed to to new skills in seeking out prospects, identifying key players, discovering what the competition is doing and will be doing, and getting to the decision-makers who can say, "YES! I'LL BUY!"

Opportunity is NOWHERE (No Where? or... Now Here?)

The "Motivational Talk" everyone is talking about. This presentation is built around the unique concept of WANTIVATION® Phil addresses such topics as personal responsibility, accountabilty, ethics, integrity, character and self improvement as they relate to success in business and in life.

Incredible Sales and Service for the 21st Century

Audience members see what customers demand now and will demand in the future; how to adapt sales and service ideas used by the best in the world and implement them with customized improvements.

Value-Added Solutions

Success in the future will be driven by how well and how fast a business can develop and implement specific solutions internally AND for its customers. Value-Added Solutions is a mindset, driven by customers' needs and expectations and by actions of competitors.

EXCELerating into the Future

Trends once measured in years are now taking place in months, weeks ..... even days."EXCELerating" (anticipating change and then performing faster at greater levels of effectiveness) is a necessity to improve bottom line results! This presentation is constantly updated based on current events and situations.

How Visionary Leaders Manage Change, Lead People & Build Teams

Attendees will see what "the best in the world" are doing to get people working together for common goals and stretch targets rather than getting bogged down by the "what's-wrong- with-people-today" and "we've-always-done-it-this-way" syndromes.

Team Building For A Competitive Advantage

There is a significant difference between "TEAMWORK" and "A TEAM." This presentation drives home how to structure a team for collaboration and sharing, so that the unique skills of each individual are used to the maximum.

Building Partnerships to Build Profits

Future growth for companies, even entire industries, may well rest on their ability to establish and nurture PARTNERSHIPS between their customers, suppliers and even "friendly" competitors. Here are some "how to" ideas.

 

Government Presentations

Phil Steffen designs and presents customized talks and training seminars for national, state, and local government agencies. He is a registered contractor with the United States Dept. of Defense.

Programs in the "Presentation Topics - Business" section of this website are adapted specifically for government audiences. 

 

Military Presentations 

EXCELERATING INTO VISIONARY LEADERSHIP
Program for Military Officers & Senior Non-Coms

A Leadership Development Seminar designed in consultation with military officers and non-coms.

Topics covered include:

  • Successfully adapting to different times and changing attitudes
  • The "C Forces" of the Future
  • Change: Tapping into the primary source of creativity
  • Keeping a sense of humor in the face of adversity
  • Achieving results through teamwork and trust
  • The "Eight Laws of EXCELerating Into Visionary Leadership"
  • Making quick decisions: A perspective
  • Making tough decisions: The ultimate role of a leader
  • The "Seven Qualities of a Respected Leader"
  • Five "Critical Musts" to get people performing at optimum levels
  • Leadership strategies to initiate change and increase productivity
  • How to measure results
  • Dealing with people who won't "buy in"
  • Demanding Excellence: From yourself and others
  • Making the time to get things done
  • Performance or Excuses: You make the choice 

Format & Materials:

  • Session I: Sixty to ninety minutes.
  • Break or lunch: Seminar leader facilitating discussions among participants.
  • Session II: Sixty to ninety minutes.
  • Optional: Additional discussions if requested by Unit Commander.
  • Workbook master copy provided to Unit Commander for distribution to seminar participants.
  • Audio visual: Seminar leader uses laptop computer to display seminar subjects and information as they are presented. 

 

Association Leadership Seminar 

EXCELERATING INTO VISIONARY LEADERSHIP
Helping Others Increase Productivity and Performance

A Leadership Development Seminar for Elected Officersand Staff of Professional and Trade Associations

The ability to make things happen by anticipating the future and then articulating that vision to others, is the key to building people and growing an association.

"EXCELerating" (performing faster, with more efficiency, at higher levels of achievement) requires visionary leaders who make things happen. These unique leaders have an ability to get others to see their vision and then move in the right directions. Visionary leaders inspire, they educate, they plan. They demand performance from themselves and allow themselves no excuses. They put decision-making in the hands of people closest to critical problems and situations. They create an environment of excitement and achievement where people grow and take responsibility. This seminar will show how visionary leaders can structure their associations to increase quality, service, productivity and create specific solutions for their membership and industry.

Participants will discover...

  • How the "Best in the World" are doing things faster and better.
  • How to create an environment of excitement, commitment and achievement
  • How to get people to work together for "common goals" and "stretch targets.
  • "How to structure the association around the most critical functions it performs.

Topics covered include:

  • Successfully adapting to different times and changing attitudes
  • The "C Forces" of the Future
  • Change: Tapping into the primary source of creativity
  • Keeping a sense of humor in the face of adversity
  • Achieving results through teamwork and trust
  • The "Eight Laws of EXCELerating Into Visionary Leadership"
  • Making quick decisions: A perspective
  • Making tough decisions: The ultimate role of a leader
  • The "Seven Qualities of a Respected Leader"
  • Five "Critical Musts" to get people performing at optimum levels
  • Leadership strategies to initiate change and increase productivity
  • How to measure results
  • Dealing with people who won't "buy in"
  • Demanding Excellence: From yourself and others
  • Making the time to get things done
  • Performance or Excuses: You make the choice

Format:

  • Lecture
  • Audience participation and breakout segments
  • Seminar leader works in the audience, NOT from behind a rostrum
  • All concepts displayed on PowerPoint as session is being presented
  • Humor to keep audience attention and interest
  • Handouts for each attendee
  • Length: One or two days depending on depth of coverage desired
  • Helping Others Increase Productivity and Performance

Speaking Topics:

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