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Craig Harrison

Craig Harrison

    Blending Humor, Storytelling and Interactivity to Help Professionals Express Their Sales & Service, Communication & Leadership Excellence.
Fee Range

Under $5,000

Travels From

California

Craig Harrison: Motivational Keynote Speaker

Craig Harrison: Motivational Keynote Speaker

Craig Harrison believes the skilled and confident communicator opens doors, builds new relationships, serves others effectively and enhances one's own leadership. As a manager, consultant, publisher and curriculum developer in Silicon Valley, Craig developed his digital finesse, helping the technical world train and communicate more effectively. His work with a database company, publishing houses and a consulting firm also helped Craig develop his strong customer service orientation. Craig's articles and columns on Customer Service and Communication have appeared in Customer Service Newsletter, The California Job Journal, The Professional Caterer (the National Association of Catering Executives' national magazine), City News (NACE's Northern California newsletter), and The Toastmaster Magazine,and you've read about his Elevator Speech booklet in the San Francisco Chronicle. He writes guest columns for The Motivational Minute and is even an online expert for CloudWise.com and match.com. Craig Harrison was profiled in The Wall Street Journal, interviewed by 60 Minutes, fielded questions on K-101 FM (1/99) and his columns run regularly in the San Francisco Examiner. Isn't it time you hear him speak!

In a nutshell:Craig helps sales staff experience their Sixteen Second Success through effective elevator speeches and Take the Chill out of Cold Calls

Motivates customer and technical support representatives, helping them deliver stellar customer service: on the phone through e-mail and even internally to co-workers throughout their companies.

Showcases how improved workplace communication positively impacts customers

Whether entertaining and motivating from the platform, leading interactive training in classrooms or working with professionals in one-on-one situations, Craig provides clients with tools and confidence to communicate for success.

Identifying each client's needs and customizing accordingly, Craig partners with his client to create the best possible experience for their audience. Craig Harrison combines humor, wisdom, and practical sense in an interactive and experimental style. Audiences become active participants in their own learning of skills that are immediately replicable. Let him help you experience the sweet taste of success.

  • Stellar Service: Delivering Top-Drawer Service for Bottom-Line Results
  • The Voice of Customer Service: Delivering Great Telephone Support
  • Turning Customer Service Inside Out (Internal Customer Service)
  • Paying Attention to Retention
  • Mastering E-Comm: Effective E-Mail Communication
  • Dealing With Difficult Customers, Questions and Questioners
  • Teaming With Success: Teambuilding for Call Centers and Help Desks
  • Orchestrating Leadership
  • The Lighter Side of Customer Service / Help Desk Humor

Speaking Topics:

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