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Micah Solomon, Leadership Speaker

Micah Solomon

    • Customer Service and Customer Experience Expert
    • Forbes Contributor
    • Business Leader and Entrepreneur, Owner of Four Aces, Inc.
Fee Range

$10,000 - $15,000

Travels From

Washington

Customer Experience Keynote Speaker: Customer service speaker Micah Solomon on customer loyalty

Customer Experience Keynote Speaker: Customer service speaker Micah Solomon on customer loyalty

Customer Service Speaker Micah Solomon || Customer Experience Keynote Speaker Video || Professional

Customer Service Speaker Micah Solomon || Customer Experience Keynote Speaker Video || Professional

One of the world’s leading authorities on customer service, the customer experience, company culture, and hospitality, Micah Solomon is a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CBS, ABC, NBC, and the Harvard Business Review.

At the podium, Micah combines essential principles with detailed, insider knowledge and strategies that will keep your competitors scrambling, your customers coming back, and your bottom line showing better and better results. He deftly tailors his presentations to suit companies of any particular size, industry, and market, using an award-winning visual style and an unfailingly witty delivery.

As a customer service consultant helming his customer experience consulting firm, Four Aces, Inc., Micah prides himself on helping companies of nearly all sizes and markets get to where they want to be – using expertise from his own experiences in the trenches of numerous industries.

Micah’s broad expertise includes customer service and the customer experience in retail, automotive, manufacturing, technology, banking, financial services, legal, not for profit, government, education (both K-12 and higher education), the patient experience in healthcare (including as keynote speaker for the Cleveland Clinic Patient Experience Summit and contributor to the Journal of the Patient Experience), and the hospitality industry–that industry being central to his most recent book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets, with a foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company.

A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple’s Siri. His remarkable story is familiar to millions, thanks to Fast Company, Harvard Business Review, Seth Godin’s bestseller Purple Cow, Forbes, The Atlanta Journal-Constitution, Investor’s Business Daily, The Los Angeles Times, Wall Street Journal Radio, CBS and NBC television programming, and other media.

To book customer experience speaker Micah Solomon, contact Executive Speakers Bureau at (901) 754-9404. 

Exceptional Service, Exceptional Profit
Based on Micah’s #1 bestselling book, Exceptional Service, Exceptional Profit. How to deliver five-star customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), Zappos, USAA Insurance, Starbucks, Nordstrom, and more.

How to Deliver "Wow" Customer Service Every Day
Actionable insights for frontline employees and/or management and leadership (content will be adjusted based on your audience) on the kind of behaviors and service mindset that leave an indelible mark on customers–that you can put into practice today, and start building loyalty and “customer ambassadors” right away. Based on Micah Solomon’s exclusive work with and insight into the greatest companies in every industry, from Forbes-rated Triple Five Star hotels to B2B companies that wow their wholesale customers, to the greats of brick and mortar retail and eCommerce as well.

The Heart of Hospitality: Leadership and Frontline Secrets.
This Hospitality Industry-specific topic is based on Micah Solomon’s writings for Forbes Media and his groundbreaking hospitality industry book The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. It features wisdom and innovative insights from The Ritz-Carlton Hotel Company, Virgin Hotels, Danny Meyer, Four Seasons Hotels and Resorts, as well as other luminaries and innovators in the industry, including great independent hotel, inn, and restaurant operators at all star levels and price points. 

The Jetsons Effect: Building A Future-Ready Customer Service Experience
One of the challenges of our time is deciding where to put more, or less, human interaction into customer service and the customer experience. Using a fun yet useful framework of the Jetsons cartoon vision of the future, as well as much practical insight and examples, Micah helps you address self-service, timeliness, and other key issues of a future-friendly customer service experience.

Powering Sales Success Through Service
Customer service and the customer experience are the secret weapons of today’s great sales organizations. Micah Solomon shows how to power sales through an improved customer focus. With hands-on lessons and insights from top B2C and B2B companies in the U.S. and worldwide, including Apple, Virgin, Zappos, and more, and insights into all consumer demographics from millennials to boomers and beyond.

How Talent Management and HR Drive Great Customer Experiences
The greatest customer-focused organizations are also the most HR-obsessed. Micah Solomon illustrates and drives actionable insights via hands-on examples from great organizations that include The Ritz-Carlton Hotel Company, Zappos, Virgin, Nordstrom, Cleveland Clinic and Mayo Clinic, with specific insights into the millennial generation, boomers, and beyond.

Millennials As Customers: Serving–And Profiting From–The Largest Generation In History.
The millennial generation of customers (born 1980-2000) is even larger than the baby boom generation, and will soon represent the largest buying power in the marketplace of any generation in history. Are you ready to serve them, profit from them, and keep them coming back? Micah’s renowned research and writing on the subject for Forbes.com enliven this unique presentation.

Speaking Topics:

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