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Craig Harrison, Communication Skills Speaker

Craig Harrison

    • Blending Humor, Storytelling and Interactivity to Help Professionals Express Their Sales & Service, Communication & Leadership Excellence.
Fee Range

$7,500 and Under

Travels From

California

Craig Harrison: Motivational Keynote Speaker

Craig Harrison: Motivational Keynote Speaker

Craig Harrison believes the skilled and confident communicator opens doors, builds new relationships, serves others effectively and enhances one's own leadership.

As a manager, consultant, publisher and curriculum developer in Silicon Valley, Craig developed his digital dexterity, helping the technical world train and communicate more effectively. His work with a database company, publishing houses and a consulting firm also helped Craig develop his strong customer service orientation. Craig's articles and columns on Customer Service and Communication have appeared in Support World, CRM Today, Selling Power, Customer Service Newsletter, The California Job Journal, The Professional Caterer (NACE), and Toastmaster Magazine, and you've read about his Elevator Speech booklet in the San Francisco Chronicle. Craig Harrison was profiled in The Wall Street Journal, interviewed by 60 Minutes, quoted by the Financial Times of London, fielded questions on K-101 FM (1/99) and his columns have run regularly in the San Francisco Examiner. Isn't it time you hear him speak!

Whether entertaining and motivating from the platform, leading interactive training in classrooms or working with professionals in one-on-one situations, Craig provides clients with tools and confidence to communicate for success.

Harrison has taught in the HR Certificate Program of the University of California, Santa Cruz of Silicon Valley for over 15 years, and has worked extensively with corporations, government, NGOs, small businesses and start-ups. 

Identifying each client's needs and customizing accordingly, Craig partners with his clients to create the best possible experience for their audience. Craig Harrison combines humor, wisdom, and practical sense in an interactive and experimental style. Audiences become active participants in their own learning of skills that are immediately replicable. Let him help you experience the sweet taste of success.

CUSTOMER SERVICE TOPICS:

• Rx for CX: How to Design and Deliver Great Customer Experiences!
• Stellar Service: Delivering Top-Drawer Service for Bottom-Line Results
• The Voice of Customer Service: Delivering Great Telephone Support
• Turning Customer Service Inside Out (Sharpen Your Internal Customer Service)
• Paying Attention to Retention: Mind the Back Door to Create Customers for Life!
• Mastering E-Comm: Effective E-Mail Communication
• Dealing With Difficult Customers, Questions and Questioners
• Teaming With Success: Teambuilding for Call Centers and Help Desks
• Orchestrating Leadership: It’s Time to Lead from where you Sit, Stand or Speak
• The Lighter Side of Customer Service / Help Desk Humor

 

STORYTELLING TOPICS:

• You’ve Got Stories! Prospecting Your Past to Uncover Hidden Story Gems
• Story Tell, Story Sell: Sales Through Storytelling
• Celebrating Your Hero’s Journey: Celebrating Your Uniqueness and Universality of your stories’ themes
• The Leader as Storyteller: Levering the Power of Story to Inspire, Educate, Motivate and Mobilize!
• Finding the Funny: Discovering and Crafting Humorous Stories from your Past

 

COMMUNICATION AND LEADERSHIP TOPICS:

• Orchestrating Leadership: How to lead from where you sit, stand or speak
• Teaming with Success: Team -building skills for groups, departments and organizations
• Credibility in an age of mistrust: How to make honesty your policy
• Trust Is A Must: How to build and cultivate a culture of trust
• The Tao of Networking
• Let’s Go To Plan B…Brainstorm! (Generate oodles of ideas through IDEATION for Creativity and Productivity)
• How to Make the Ask! (Recruiting tips for building teams, committees, groups and boards)

Speaking Topics:

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