My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

back to Speakers
Alan O'Neill Speaker

Alan O'Neill

    • Retail & Brand Expert
    • Leading Change
    • Culture Turnarounds for international Brands
Fee Range

$20,000 - $30,000

Travels From


Alan ONeill Conference Speaker

Alan ONeill Conference Speaker

Alan O'Neill Speaker Profile

Alan O'Neill gained his front line management experience initially in retail (as owner / manager) then as a distributor in Homewares, Hair and Beauty, Coffee etc.After a move in 1991 to the world of Change Management Consulting and a subsequent MBA,  Alan recognises the increasing complexity, pace and volume of change challenges facing organisations today.

Since then, he has led large culture change projects in Ireland, UK, Mainland Europe, and Middle East. His experience ranges from supporting and challenging Exec Teams at board level to develop strategy – to facilitating and leading teams to ensure smooth implementation. Using well tested Growth Strategies and practical experience, he is skilful at steering a successful path through obstacles and achieving measurable results.

With his personable style, he relates equally well to board members as he does to the front line – ensuring individuals maximize their full potential to the benefit of the business.

With unrivalled business acumen and facilitating multi-million euro businesses to achieve amazing results Alan knows what it takes to drive change right through a business – from top to bottom… and front to back. His experience covers B2B and B2C organisations across the spectrum of industry.

Up to 2004, Selfridges for example was a sleeping giant. Since then Alan facilitated a significant culture change project and as a result they achieved the official title of Best Department Store in the World… they have grown ebit by 230% and Customer Service by 27%. After 20 years – Alan continues to work with Selfridges Group.

Alan O'Neil's retail experience in particular, ranges from food to fashion… luxury to mass… big box to multiple site… and down-town to travel retail… in Europe, Russia and the Middle East. He has identified key characteristics of best in the world retailers, such as… total focus on customer… move at pace… are sophisticated yet practical… use science, senses and theatre to romance, entertain and sell… and they excel at driving footfall, conversion and average spend. All made even more possible with a high-performance culture.

But it’s not just about Retail. His experience also includes projects with other giants such as AIB Bank, Bulmers, Chevron, Glanbia, Intel, Kizad, Lavazza, Nissan, Symantec, Vodafone etc., where he brings discipline, common sense and rigour to their projects. With a level of empathy that is highly engaging – he can quickly get to the root of issues and facilitate effective long term results.

Alan is also a non-exec director for a number of companies, where he brings his experience, common sense and voice of the customer to the boardroom.

To book Alan O'Neill call Executive Speakers Bureau at 901-754-9404.

With real case studies, Alan regularly speaks on the topics below, always adapting them to suit the objective for the event. If your topic is not in this list, you are also welcome to suggest one that will better fit your needs. 

Change Management

  • Show Me the Lid on the Box
  • Change for the Good (presented to front-line teams of managers and non-managers going through change)
  • Most Change programmes Fail – What are the Pitfalls? What are the Steps?
  • Future-proof Your Business – and stay relevant
  • What’s your Brand DNA? What will you be when you grow up?
  • Change Made Possible with Great Leaders
  • High Performance Culture
  • Maximize Your People Productivity
  • Culture? Get your Values Right
  • They can copy your Strategy, but never your Culture
  • Selfridges – High Performance Results in a High Performance Culture
  • What added value can the HR community provide in a new world?
  • What added value can the Finance community provide in a new world?

Customer Service

  • How to develop an obsessive Customer Service Culture – from the Boardroom to the Front-line
  • Is Customer Service really important in a B2B environment?
  • In a digital world – does ‘please’ and ‘thank you’ really matter?
  • Going the Extra Mile is a Waste of Time, unless…
  • Customerise Your Business - and be Consistent
  • Disney – the business behind the magic
  • Disney-inspired Destination Development
  • Super Service Made Simpleo Selfridges – From Good (71%) to Great (90%), consistently
  • Driving Sales through Great Service… a Wolf in Sheep’s Clothing
  • Engaged People – Engaged Customers
  • Managing Complaints – Service Recovery
  • Does Customer Service make Financial Sense? 

Retail Thinking

  • Future of Retail – Are you ready for the change?
  • The Art of Retail Thinking – Retailers know how to Convert Customers to Cash – how can we have a bit of that?
  • Drive Sales using FCA
  • Supercharge your Business and Drive Sales with Retail-inspired Strategies – in any industry
  • What is your true Commercial Driver?
  • Secrets of Success from the Giants of Retail
  • deBijenkorf – best in Netherlands, but not there yet!
  • The Selfridges Story – the Best Dept Store in the World

Speaking Topics:

Related Speakers

Bill George, Speaker

Bill George

Former Medtronic CEO

Patricia Fripp, Coaching Speaker

Patricia Fripp

Executive Speech Coach

David Delong Speaker

David DeLong

Cited by the New York Times

Dan Clark, Customer Service Speaker

Dan Clark

Best Selling Author and Award-Winning Athlete

Robyn Benincasa Speaker

Robyn Benincasa

The Adventurer Who Inspires

Paul Lemberg, Business Trends Speaker

Paul Lemberg

Business Coaching for Business Growing

Garry Kasparov, Attitude Speaker

Garry Kasparov

The greatest chess player that ever lived.

Scott Duffy, Speaker

Scott Duffy

TV/Online host

Elliott Masie, Futurist Speaker

Elliott Masie

Technology and Learning Futurist

Tim Irwin, Speaker

Tim Irwin

New York Times Best-Selling Author & Leadership Consultant

Joel Zeff

Joel Zeff


Gustavo Grodnitzky, Organizational Culture Speaker

Gustavo Grodnitzky

Organizational Leadership Development Expert


"You all were awesome to work with and helped make my life easier when planning these events. Thanks so much!” 



"Thanks so much for working on this engagement with us. It’s been a very pleasant experience. We will definitely include ESB in our sea..


"They have booked me to speak at events for over a decade and their professional approach and client focus is unmatched in the industry. I am..

Garrison Wynn, Sales Speaker

"Thank you, both, for making last night possible! You have been such a Joy to work with and I appreciate everything you did for us! I can't s..

Salvation Army

Our bank has held an annual business and economic conference for the past 9 years.  We have worked with Executive Speakers every year an..

I’ve used the services of a number of speakers bureaus in the past. However, my current experience working with the Executive Speakers ..

I want to thank you for all of your assistance you and Jenny were wonderful. If it had not been for you sending me suggestions I would not ha..

Bridgeworks was awesome!!! Great feedback from all!! Thanks for all of your collaboration and positive we'll use you in the future.  

You ladies really are the BEST!  After this event I am going to be on the hunt for keynote speakers in May.  I really want to work ..

The Nebraska Hospital Association along with numerous other state hospital associations have enjoyed a long-standing relationship with Execut..

Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below