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Louie Gravance Exclusive

Louie Gravance

    • Former Disney Institute Professor
    • Comedian
    • Customer Experience Consultant Focused on Creating the Happiest Workplace on Earth
Fee Range

$7,500 - $10,000

Travels From

Florida

Louie Gravance 2018 Sizzle Reel

Louie Gravance 2018 Sizzle Reel

Louie Gravance: That's So Disney

Louie Gravance: That's So Disney

There's No Business BUT Show Business - Louie Gravance

There's No Business BUT Show Business - Louie Gravance

Creating WOW Service Moments - Louie Gravance

Creating WOW Service Moments - Louie Gravance

Practical Steps to Magic Service Moments - Louie Gravance

Practical Steps to Magic Service Moments - Louie Gravance

Putting It All Together - Louie Gravance

Putting It All Together - Louie Gravance

Louie Gravance Speaker Video

Louie Gravance Speaker Video

Louie Gravance learned at an age earlier than most the necessary building blocks to create a successful career in one of the most challenging industries: entertainment. At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry’s most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a twelve-year adventure at the Walt Disney World Resort in Orlando, Florida.

During these twelve years Gravance immersed himself in the Disney culture, developing a seasoned resume with the company and garnering numerous awards for his work along the way. He trained thousands of new-hires at Disney University, teaching from a platform that centered on the powerful impacts of both self-investment and delivering the finest customer service experiences possible. He was also invited to design, develop and deliver the premier roster of business programs used by hundreds of corporate clients who took part in various courses and training offered at the Disney Institute. Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998. 

Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker and corporate culture guru for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories (he worked with over one hundred different groups between 2001 and 2016.) Gravance has been credited with “literally changing the consciousness of business in America” through his service campaigns and initiatives that have included Bank of America’s “The Bank of America Spirit” campaign- deemed the most successful customer service training initiative in the company’s history- and SkyTouch Technologies’ “Being SkyTouch” customer service program. 

Through his company Louie Gravance Creative Content, with offices in Orlando, Florida and Maui, Hawaii, Gravance continues to offer clients unique training programs with incorporated themes such as “Great Service Serves the Server First!” and powerful initiatives including “NOW Management” and “The Service Power”.  And while corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, there’s no business BUT show business! 

Call Executive Speakers Bureau to book Disney University Veteran Louie Gravance 901-754-9404.

SERVICE IS A SUPERPOWER!
*What You Learn in a Magic Kingdom

When a service employee asks the question, "What's in it for me," the honest and correct response is EVERYTHING."
Your team members need to know and understand that an investment OF themselves is an investment IN themselves.
This is not always an easy message to convey and convince your staff that "great service serves the server first."
Let me do it for you.
Just as I convinced and inspired thousands of cast members at Walt Disney World on their first day; lets illustrate to your employees how looking for opportunities to create magic for a customer can transcend their own careers and lives.

CREATING THE HAPPIEST WORKPLACE ON EARTH
Creating magical service moments is not something only read in books or theory, it's actionable. But, as Walt Disney said, “It takes people,” to make it happen.
During this session I utilize my twenty-five years experience with service brands to prove we can isolate, identify, define and execute service excellence as leaders.
Onstage and offstage must work in tandem to maintain a culture of service-excellence, explored heavily in this presentation.


THE TEN SKILLS OF THE SERVICE JEDI

When a WOW moment in customer service takes place, it doesn't happen only for the customer, it occurs for both, simultaneously. Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of service excellence.
Becoming a member of the Service Jedi requires discipline but offers many rewards. Master the ten major skills including:

Serve with Purpose
Serve with Showmanship
Serve by Listening

(This talk is also offered as a half-day workshop)


THERE'S NO BUSINESS BUT SHOW BUSINESS

ALL organizations are constantly engaging their internal and external customers in a NARRATIVE of sorts. Regardless of what anyone is selling or providing, a story is conveyed through every single transaction, involving every single sense we possess. This narrative drives everything from customer expectations to employee satisfaction and even your very BRAND ESSENCE.
• What do we look like?
• What do we sound like?
• What do we smell like?
• What do we feel like?
Since all your team members are telling a story with every transaction, shouldn't it be the story you want to convey to your customers? Every day? Every transaction?
For over 40 years I’ve appeared on radio, network television, film, stage, in theme parks, as well as worked with corporate trainers in medicine, retail, foods, manufacturing, auto makers, insurance companies to name just a few. They are all, at their core, show business.

MAGICAL SERVICE EXPERIENCES HAPPEN OUTSIDE OF THEME PARKS

Think you need a theme park to engage customers/clients/patients? Magical moments in the customer experience are taking place in hospitals, banks, stores, funeral parlors and, yes, even online. Not only have I seen these moments in industries outside of entertainment, I’ve helped steer and facilitate them.

“Returning to purpose” is a major theme in this presentation aimed at service professionals who have been overwhelmed by TASK.


Speaking Topics:

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