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Lior Arussy, Speaker

Lior Arussy

    • One of the World’s Leading Consultants on Customer Experience
    • Customer Centric Transformation
    • Founder of Strativity Group
Fee Range

$15,000 - $20,000

Travels From

New Jersey

Excite Your Customer

Excite Your Customer

Mobilizing Employees to Create Exceptional Experiences

Mobilizing Employees to Create Exceptional Experiences

Learning to be Grateful

Learning to be Grateful

Lior Arussy Speaker Profile:

One of the world’s leading consultants on customer experience and customer centric transformation, Lior Arussy delivers results. His strategic framework for converting organizations from product to customer centricity is drawn from his work with some of the globe’s leading brands - Mercedes-Benz, Capital One, Thomson Reuters, HSBC, E.ON, Nokia, SAP, University of Pennsylvania and Wyeth. Arussy's methodology enabled a European logistics corporation to move from 3% annual organic growth to 44% annual organic growth in 2 years.

Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for 3 consecutive years. His strategy of enabling eBanking access to consumers via mission critical security was a new concept at the time.  At the height of this era, Arussy managed the eBanking security infrastructure for 120 of the largest banks in the world with combined assets of $8 Trillion…no bank was ever compromised.

Lior Arussy is the founder of Strativity Group, a global customer experience research and consulting firm, which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Canada, the UK, Norway, Turkey and Australia. The company was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Strativity measures their success by a single method: the customer’s successful execution of their strategies. 

His latest book, Exceptionalize It!, is a manifesto of how to rise up to the exceptional perfomance within organizations and us as individuals.  It is a wake-up-call to stop accepting mediocrity and average performance.

Customer service speaker Lior Arussy is the recipient of CRM Magazine’s “Influential Leader Award” and the author of 5 books on customer experience and employee engagement. His syndicated column “Focus: Customer” reaches over 1,000, 000 readers worldwide every month. Over 100 of his articles have appeared in publications around the world, including Harvard Business Review. To book customer experience speaker Lior Arussy call Executive Speakers Bureau 901-754-9404.

Lior Arussy's presentations are full of refreshingly practical advice for creating 'wow' experiences for your customers, aligning all departments towards customer centricity and being exceptionally relevant to your customers' needs. Based on his corporate experience where he grew HP's business by 50% per quarter for 3 consecutive years along with the last 10 years of consulting with top brand companies worldwide, Arussy brings valuable insight, fact-filled research and amusing anecdotes to every presentation. 

Customer-Centric Transformation – The Blueprint to Execution and Profitability

How do you transform your organization, people, processes, tools and culture into the new era of customer focus? Every organization is talking about customer centricity; very few organizations know how to lead this transformation. Welcome to the blueprint for customer-centric transformation.

From his extensive experience, Lior Arussy provides a disciplined methodology for a speedy transformation. Arussy’s blueprint has been successfully used in over 120 transformation projects. In this session, attendees learn:

The multi-disciplinary blueprint for customer-centric transformation
How to develop deeper insights into your customer’s needs
Typical pitfalls you absolutely must avoid
How to ignite the power of your employees to create the change

Arussy’s presentation transforms cynics into believers, aligns the organization, creates confidence and outlines the step by step approach required to get the transformation completed. 

There are no more excuses.  Now you can get started.  This session is the first step.
Lior Arussy is a passionate professional who helps companies deliver exceptional experiences in everyday customer contacts. Named “Influential Leader” by CRM Magazine, Arussy is the Founder of Strativity Group, a consulting firm dedicated to customer centric transformation.

Exceptional or Nothing - The New Performance Standard

Lior Arussy conducted a multi-year study with 30,000 participants to determine the obstacles to excellence performance; he asked questions like: Do you aspire to deliver excellence? Do you believe you deliver it already? Do you know how to?

His book, Excellence Every Day (2009), reveals their answers. "Understanding excellence and how to deliver it is at the heart of the matter. We have been captivated by misconceptions and faulty logic that is encapsulated in what I call "The Excellence Myth." The myth presents a paradox: It is precisely the traditional definition of excellence that stops us from achieving our capacity for excellence. Instead of inspiring us to reach our full potential, The Excellence Myth debilitates us, permitting us to accept something less." (excerpted from Excellence Every Day)

In this interactive session participants will discover
The reasons organizations fail to deliver excellence “The Excellence Myth”™ that stops organizations from reaching their highest level of performanceHow to redefine excellence and set a new performance standard

The blueprint to personal, managerial and organizational excellence How to focus the organization on delivering excellence everyday in every activityThis presentation assists organizations to maximize performance of your most critical assets - your people.

Lior Arussy is a passionate professional who helps companies deliver exceptional experiences in everyday customer contacts. Named “Influential Leader” by CRM Magazine, Arussy is the Founder of Strativity Group, a consulting firm dedicated to customer centric transformation.

Delight or Sell - Customer Experience as a Competitive Advantage

In a customer empowered era, an exceptional experience is key to differentiation and profitability.  We are all customers.  We know what feels right and what feels wrong.  More importantly, we know what is great and what is not.  

In his “tough love” vintage style, Lior Arussy will challenge you to stop boring your customers and start giving them an exceptional experience.  

Topics covered during this presentation:
The art and science of memoriesMeeting customer expectations is riskyThe foundation of customer experience strategyPrinciples of customer experience innovationCritical success factors to customer experience transformationManaging employee and customer choicesThe economics of customer experienceAuthor of five books including Customer Experience Strategy (2010), Lior Arussy will show your audience how to stop being boring and how to give exceptional customer experiences.

Lior Arussy is a passionate professional who helps companies deliver exceptional experiences in everyday customer contacts. Named “Influential Leader” by CRM Magazine, Arussy is the Founder of Strativity Group, a consulting firm dedicated to customer centric transformation.

Speaking Topics:

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