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Brian Lee

Brian Lee

    Patient Satisfaction & HCAHPS Expert
Fee Range

$7,500 - $10,000

Travels From

Canada

No videos found.

Brian Lee, CSP is one of North America's leading experts in the field of Patient Satisfaction, HCAHPS, Value-Based Purchasing, and Nurse and Employee Retention.

Brian is a best-selling author and sought-after presenter in the healthcare industry (having presented all over North America, and 14 countries worldwide).

His publications include

  • Keep Your Nurses for Life
  • Satisfaction Guaranteed
  • How to Satisfy Every Customer, Every Time

    He has published more than 60 audio and video training programs, including Essential Secrets to Become the Healthcare Employer of Choice. As the CEO of Custom Learning Systems Group LTD, Brian and his team have led hundreds of hospitals and healthcare organizations through the journey to service excellence: many of his clients have earned regional and national recognition for extraordinary patient and employee satisfaction.

    Known as Healthcare's "Mr. Loyalty," Brian not only educates his audience on the how-to's of patient, staff, and physician loyalty (a particularly important subject in this era of HCAHPS and Value-Based Purchasing), he also inspires hope and commitment, resulting in a renewed passion for care-giving.
  •  

    • Keep Your Nurses and Healthcare Professionals for Life
    • Essential Strategies to Become the Healthcare Employer of Choice
    • The Secrets of Creating World-Class Customer Satisfaction
    • The Secrets of Service Empowerment
    • The Secrets of Personal Enthusiasm
    • The Challenge of Leadership Excellence
    • Building Self-Empowered Teams

    Speaking Topics:

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