EXECUTIVE SPEAKERS BUREAU
901-754-9404
My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

Customer Experience Matters

Karen Viotti
Monday, Nov 26, 2018
Book Now

What Black Friday Taught Me About Customer Experience

If you’re like me, you’ve been shopping since Black Friday (well technically Thursday). It’s my favorite time of year to find the best deals, and get in the holiday spirit. I think I might be the only person in America that LOVES the crowds. However, things have changed a bit since I first started my Black Friday shopping 23 years ago. I’m still traditional in the sense that I MUST review and sort the ads in the newspaper. I make a list (and check it twice), and plan my routes to the stores. I go for hot ticket items first, and throw other deals in the cart as I move along. But this year in particular, I did just as much shopping on my phone as I did in the store. In fact, at one point, I was ON my phone IN the store, placing an order for my son’s most-wanted item that was no longer on the shelf. And that’s when it hit me: CUSTOMER EXPERIENCE MATTERS.

Throughout this entire weekend (and yes, even half way through Cyber Monday), I’ve been grateful for the “little things” that stores have done to make sure I have the best experience as a customer. Not only was I able to order something online that I couldn’t see in the store, but I also drove to Target the next day, and had someone walk it out to my car, without ever leaving my seat. The ease of online orders and tracking let’s me know exactly when I need to be home to “intercept” packages, and a picture of exactly where it is on my doorstep (thanks, Amazon!)

I could go on and on about my shopping adventures, but the real point of this story is to share how businesses prioritize their customer’s experience, why it matters, and WHO can help your business re-energize your customer experience efforts. Our list of Top 10 Customer Experience Keynote Speakers can help you navigate through your customer service efforts to ensure your customers have the best experience, no matter what type of business you have.

To view our list of customer experience keynote speakers and to check availability, visit our website or contact Executive Speakers Bureau at (901) 754-9404.

Comments

Leave a Comment

Recent Posts

blog-post-2

The Impact of Experiential Keynote Speak . . .

Thursday, March 21, 2024
blog-post-2

Beyond Reasonable

Thursday, March 21, 2024
blog-post-2

New Speech Topics for ESB Managed Speake . . .

Tuesday, March 19, 2024
MORE

Sign up for our Email Newsletter

FaceBook

Testimonials

Everyone on the ESB team has been great to work with for our events. Looking forward to keep working with ESB!

Plexus Worldwide

We had a positive experience with ESB. Matt Meyer is a great communicator and easy to get a hold of. His helped us through the process to mak..

BNSF

ESB was patient, thorough, and responsive during the planning process. Thank you for making this such a great experience for us!

ConnectWise

ESB supported our needs and the needs of our speaker throughout the entire process. I highly recommend working with ESB to find your next spe..

DogWatch

"It's always a pleasure to work with ESB. Very professional and personable staff. Thanks!"

Testimonial | Texas Society of Architects

"Excellent! Thank you for being a true partner to our organization and its development."

HCA Healthcare

"They are the only speakers bureau I will even consider using!"

Testimonial | Youth Villages

A wonderful bureau to work with! Big ups to everyone who helped make our event a success. Fingers crossed we get the chance to collaborate fo..

MDRT | Testimonial

"As always, you are the best most responsive speaker bureau I've ever worked with!"

Image Media

Angela Schelp was a great partner in finding the right kick-off speaker for our conference. This was my first conference identifying the keyn..

CubeSmart
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call to discuss how we can you help find the right speaker(s) for your organization.

© 2024 Executive Speakers Bureau. All Rights Reserved.

Design and Developed by eBiz Solutions

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below