901-754-9404
My List0

We've now made it easier for you to research and save your favorite keynotes speakers. Click on the + sign to add a speaker to your Speaker List and email your favorites to colleagues and friends.

}
back to Speakers
Larry Johnson, Business Ethics Speaker

Larry Johnson

    Professional Speaker, Author, and Corporate Culture Expert
Fee Range

$7,500 - $10,000

Travels From

Arizona

Larry Johnson Demo

Larry Johnson Demo

For twenty years, Larry Johnson has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees. He has received rave reviews from more 150,000 business, government, and health-care professionals in every state in the union, as well as in Great Britain, China, Indonesia, Central America and Australia for his presentations on the topics of leadership, change, customer service, project management and honesty in business.

Larry Johnson is the co-author of the highly acclaimed, top-selling book, Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity. He has also written more than 40 articles, published in recognized business and association journals. His clients include Harley-Davidson Motor Company, the National Apartment Association, the Royal College of Nursing, Southwest Airlines, American Express, McDonald's Corporation, Federal Express, the U.S. Bureau of Land Management, the American Health Care Association, and the National Industries For The Blind.a

Additionally, Larry has eight years of real life experience as a manager in private sector health care, three years as a manager in city government, and 20 years as president of his own consulting firm. All this gives Larry Johnson the respect and credibility audiences require. His down-to-earth, humor-packed delivery style seals the deal for them.

The bottom line is that Larry Johnson will make your meeting a success, and make you look like a hero for hiring him. To book Corporate Culture speaker Larry Johnson call Executive Speakers Bureau 901-754-9404.

THERE IS NO "THEY"
Delivering Care from the Customer's Perspective

While on a bicycling vacation in 2003, CJ, who is Larry's wife and life partner of 38 years, was involved in an accident that changed their world. Despite wearing a helmet, CJ sustained a closed head injury that put her in a coma for eight weeks, and a persistent vegetative state, from which she emerged seven months later. Going from intensive care to skilled nursing to home healthcare, CJ and Larry have experienced firsthand what it's like to be health care customers.

In this dynamic, humorous, and heart-felt presentation, Larry shows the audience how they can make huge differences in patients' perceptions of the care they receive. Then, to drive home the point, Larry and CJ share their story. It's a story of frustration and reward, despair and hope, tragedy and joy. It's a story that will touch the hearts of the audience and make them glad they have chosen to work in this very noble field.

MASTERING THE STORM OF CHANGE

How to stay up, stay positive and thrive when times are turbulent

Right now, many organizations are facing falling revenues, restricted budgets, reduced growth, and dimming prospects for the future. Like past fluctuations in the economy, this downturn will eventually pass. In the meantime, those who survive, both organizationally and individually will be those who keep their spirits up and never stop looking for new ways to perform more efficiently, effectively and creatively.

Drawing on 22 years of consulting experience with some of the world’s foremost corporations and governmental organizations, Larry Johnson will show you how to make the most of these hard times.

You will learn how to:

  • Adapt to new roles and organizational changes so you stay ahead of the curve
  • Deliver the best service to customers, even when you’d like to punch them
  • Stay positive even when you’re feeling down
  • Enhance your chances for job security (not an oxymoron)
  • Enjoy your job more and have more fun in the face of doing more with less
  • Identify the differences between the things you can change and the things you cannot - and choose the best courses of action for yourself and your organization
  • Replace whining and pity parties with proactive, positive performance
  • Move forward with your life by creating your own pocket of excellence
  • Manage the psychological roller coaster that is a natural part of change
  • Apply a three step process for selecting your healthiest options in stressful situations
  • Become a black belt change master for your company and for your own life
  • Play the hand that’s dealt and move forward

CREATING AN INSANELY POSITIVE AND PRODUCTIVE WORKPLACE CULTURE

How you can increase productivity, spur innovation, enhancecustomer satisfaction and reduce employee turnover

Year after year, companies like Google, Johnson & Johnson, and Zappos.com are consistently listed in Fortune Magazine’s 100 Best Companies To Work For. How do they do it? It’s more than onsite health centers and gourmet cafeterias. It’s management practices that inspire employees to contribute their best and then some.

In this presentation, Larry shows how you can apply the same principles to create a great work culture for your own team.

Here’s what you’ll learn:

  • The advantages and limitations of perks & benefits
  • The six most important actions a manager can take to keep associates motivated
  • Proven tactics to improve productivity and engagement
  • Strategies to build morale and increase excitement

Highlights

  • Lessons learned from Google and other Best Places to Work
  • How to motivate your team without money
  • How to become the manager everyone wants to work for
  • Lessons learned from the worst manager you ever had
  • Getting bad apple employees back on the company bandwagon
  • Recruiting strategies to maintain, grow & develop your office culture
  • Performance feedback do’s and don’ts: strategies to maintain morale
  • The biggest killers of employee trust and how to avoid them

The Bottom Line: You’ll learn new ways to help your associates innovate more, produce more, and have more fun.

STRAIGHT TALK

Communicating With Honesty & Integrity

Let’s face it. Straight, honest, no nonsense communication in organizations today is more rare than common. Whether it’s fear of reprisal, natural timidity, or not wanting to hurt someone’s feelings, many of us avoid telling the truth when the truth needs to be told. The same applies to many of those who work for us.

The cost of such reticence can be high. If managers can’t get honest feedback from their associates, they, like the emperor in the fable of the Emperor’s New Clothes, will make foolish decisions. If associates can’t get honest feedback from their managers, they don’t improve, and their poor performance devalues the organization.

In this dynamic, fast-moving and delightfully humorous presentation, Larry shows you how to enhance your leadership skills by establishing a new standard of communication – a standard that encourages honest and candid discussions, frank expression of opinions, and healthy debate. A standard that does not mince words, insists on accountabilty, respects the dignity of others and is guided by a clear sense of ethics.

You will walk away with practical takeaway tools for:

  • Creating a culture of accountability and responsibility
  • Discussing difficult topics without fracturing relationships
  • Correcting performance problems and other tricky issues
  • Listening for understanding so you can speak to be understood
  • Managing conflict between yourself and others
  • Dealing with anger in healthy, productive ways
  • Establishing balance between work and home life

Based on Larry Johnson’s top selling Absolute Honesty: Building A Corporate Culture That Values Straight Talk and Rewards Integrity

TURNING CUSTOMERS INTO RAVING FANS
Make sure your customers just DON’T like you - make sure they LOVE YOU

Research at the University of Texas found that customer satisfaction is no guarantee of customer loyalty. Customers who indicated on questionnaires that they were simply "happy" with a product or service were as likely as those who had no opinion at all to abandon the vendor. The only indicator that predicted long-term loyalty was when customers used emotional words like "love" and "adore" to describe the vendor. In other words, if you want your customers to stay with you, they are more likely to do so if they LOVE YOU.

So the question is, how to you get your customers to LOVE YOU?

More to the point, how do the staff who will be attending this presentation with you get your customersto LOVE YOU?

Larry Johnson will show you how. In this fast-paced, entertaining and informative session, you will learn:

  • The "5/11 Squared" formula as it applies to word of mouth advertising
  • Creating positive customer perception from the first point of contact on
  • The importance of timely responses to customer requests
  • How to manage customer expectations so you don’t disappoint them
  • Five bonding behaviors that will put customers on your side
  • The Lagniappe principle that will keep customers on your side
  • Five critical questions to empower staff to solve customer complaints
  • Turning complaints into opportunities to shine
  • Twelve "no no’s" guaranteed to get rid of customers
  • How to deal with customer anger in a win/win way
  • How to keep your cool when customers are nasty, impolite and rude
  • Why delivering great customer service is good for your heart and soul

Speaking Topics:

Related Speakers

Rhea Seddon

Rhea Seddon

Astronaut and Former Assistant Chief Medical Officer of the Vanderbilt Medical Group

Tom Flick, Speaker

Tom Flick

Former NFL Quarterback

Myra Golden

Myra Golden

Customer Loyalty Expert!

Linda Armstrong, Speaker

Linda Armstrong

A Force of Nurture

Joe Bujak, Healthcare Speaker

Joe Bujak

Leading Transformational Change in Healthcare

Julie Moran, Emcee Speaker

Julie Moran

America's Sweetheart

Bernice King, Speaker

Bernice King

Minister

Mark McKeon, Time Management Speaker

Mark McKeon

Work Life Balance and High Performing Teams

Rolf Benirschke, Healthcare Speaker

Rolf Benirschke

CEO

Linda Ellerbee, Cancer Speaker

Linda Ellerbee

Journalist

Waldo Waldman, Speaker

Waldo Waldman

Decorated Fighter Pilot

Harriet Turk, Motivation Speaker

Harriet Turk

"Get Fired Up" Speaker

Testimonials

Our bank has held an annual business and economic conference for the past 9 years.  We have worked with Executive Speakers every year an..

I’ve used the services of a number of speakers bureaus in the past. However, my current experience working with the Executive Speakers ..

I want to thank you for all of your assistance you and Jenny were wonderful. If it had not been for you sending me suggestions I would not ha..

Bridgeworks was awesome!!! Great feedback from all!! Thanks for all of your collaboration and positive we'll use you in the future.  

You ladies really are the BEST!  After this event I am going to be on the hunt for keynote speakers in May.  I really want to work ..

The Nebraska Hospital Association along with numerous other state hospital associations have enjoyed a long-standing relationship with Execut..

Thank you to both of you for everything surrounding Mr. Will as our special guest. I suspect, soon, I will be in touch regarding our next eve..

We could not have done it without you.  Thank you for the outstanding suggestions.  The speakers were by far the best we have ever..

"You made my job so much easier! You are the only bureau I will use."     

We truly appreciate the excellent support and attention to detail we have received from Executive Speakers Bureau.  They have provided u..

Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call us to discuss how we can help find the right speaker for your organization.

Get Ideas in 1 hour or less

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in one hour or less.

Please fill in information below