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Karen Purves, Customer Service Speaker

Karen Purves

    • Award Winning International Speaker, 18 years
    • Communications Expert
Fee Range

$7,500 and Under

Travels From


Speaker Demo

Speaker Demo

Keynote Speaker Karen Purves

Keynote Speaker Karen Purves

Imagine a speaker who provides inspiring, interactive programs filled with proven, research-based, relevant material and immediate takeaways. Visualize your audience energized and engaged. Award-winning, Las Vegas-based speaker Karen E. Purves M.A. has built a solid client base providing these results for over 15 years! Effective communication is essential for success. Equipped with some of the latest findings in affective neuroscience, Karen links what we say with others’ emotional reactions. As a communications expert, Karen shares immediately usable tips for communication via email, phone and in person, both internally with staff or externally for customer service, sales and marketing.

Karen’s engaging and witty style blends relatable personal stories, leading-edge research and proven solutions to impact your attendees so they can leave a program saying their time was truly well spent. An International Speaker, Karen knows how to connect with audiences as few others can. In mathematical form, Karen could be = Energizer® Bunny® + Tina Fey + Wikipedia.

In addition to being described as “one of the best” or “favorite” speakers of entire conferences dozens of times, other attendee comments include: “Refreshingly honest”, “contagiously enthusiastic”, “attention grabber and keeper”, “breath of fresh air” and giving “real answers to real life”.

Karen combines a Bachelor’s Degree in Business, Master’s Degree in Public Policy and over 25 years business experience along with extensive training at “The Second City” to leave audiences feeling energized, inspired and empowered. Karen also has the rare distinction of being a 3-time game show winner!

Throughout the US, Canada, Europe, Asia and Australia - from Fortune 100 companies to associations and government - Karen guarantees that attendees will receive useful material, in an engaging way, and practical tools to implement immediately!

The Language of Results - using the power of emotion to improve relationships

Are you unintentionally turning away new business and revenue? Do you have unresponsive or difficult coworkers? Are people holding up the information you need to do your job? Karen is one of a handful of people in the US having completed advanced/specialized coursework in Interpersonal Neurobiology, and with knowledge in affective neuroscience - the physiology of emotion. In this program she reveals simple, concrete solutions to accelerate your connection with others. These proven best practices can be applied immediately and in day-to-day conversations. You’ll leave the session knowing specifically how to connect with others to enhance your success.

Communicate With Strength - Key Words That Undermine Your Effectiveness

Got the right words? Laugh and learn in this session filled with the latest solutions in effective communication, based on neuroscience principles. What are you saying that’s causing your staff and clients to subtly feel uncooperative or defensive? Karen will tell you - and give you replacement words and phrases! Leave with an immediate, specific, action plan to talk smart!

This is How You Do It – Proven Secrets to Email Etiquette

Do you know the four letter word that instantly increases the response rate to your emails? Find out the answer while participating in this cutting-edge, jam-packed, interactive session filled with proven email tips. You’ll learn easy, time-saving solutions to help ensure others open, read and respond to your emails, as well as how Karen gets over a 90% response rate to her emails. After participating in this program attendees, on average, said their ability to write a more effective email improved 74%.

Wag More, Bark Less - Reducing Negativity in the Workplace

Deal with difficult people? Spend too much of your day handling personality conflicts among staff? Explore 14 different ways people express negativity and learn a tip for dealing with each one. You’ll learn effective skills in handling a broad spectrum of negative personality styles - and see how you can adjust your own attitude to help stay positive and improve organizational excellence! Receive tips on exactly what to say to whom, so you can go back to work and do something different immediately. After participating in this program attendees, on average, said their ability to handle negative situations in the workplace improved 28%.

Gender Matters – Effectively Influencing Men Differently Than Women

Karen pairs her relatable, funny and energetic style with her original scientific research to offer attendees a unique, current, content-rich program on maximizing buy-in from men and women on procedures, products and services. This session offers the latest in cutting-edge brain science and answers your questions on the best way to influence men and women. Audience members will leave with 12 techniques to apply immediately to thrive in a challenging economy!

Truce Among Tribes – Developing effective conflict resolution strategies

How confident do you feel at handling the “tough conversations”? This acclaimed, no-nonsense workshop helps participants unlock their potential by learning valuable problem-solving strategies for conflict resolution, then gives attendees instant feedback by allowing them to role play using real-life examples and receive insight on their individual conflict resolution style. This time-tested program takes the guesswork out of handling conflict situations. Topics explored include causes of conflict, the costs of conflict, a proven 5-step plan to better handle conflict and/or difficult employees, how to resolve conflicts with power, clarity and tact and five inhibitors to listening. Attendees will leave empowered to implement new tactics to build cohesiveness and improved relationships.

True Leadership – Discover new realities for leaders in the 21st century

Effective leadership may determine the future of your business. A study by Hewitt Associates found “a conclusive link between a company’s leadership practices and enhanced financial returns.” Join this fast-paced, revealing workshop and learn the essential five steps mastered by proven leaders. Unconventional components of this program include practicing improvisational skills and recognizing how this knowledge directly relates to charismatic and competent leaders. Attendees will leave with tools to: focus their energy for maximum effectiveness, build remarkable relationships, improve listening skills, and create a plan to implement in their workplace.

Flying like Geese - Improving teambuilding in your workplace

Are you getting the best out of your team? This participative program offers attendees opportunities to improve communication and trust, increase collaboration and cooperation, pinpoint ideas for diffusing stress, get to know one another better through improv games, and identify specific improvements for new ways of working together. The results of this session include employees leaving with tips to apply to build successful working relationships and partner together more effectively, ultimately allowing for improved synergy and productivity.

Becoming a Lie Spy – Clues if someone's being honest

Want to better understand human behavior and help identify when people behave in a trustworthy manner? There’s a science to decoding unconscious behaviors and you can hone your observational skills to help you, and others, act with integrity. This innovative and engaging program shares numerous, practical, insider tips to identify cues and gain insight into human behavior. You’ll leave better able to gather information and trust your judgment about someone’s behavior to reduce deception. Karen shares specific steps to get to the truth, preventing costly mistakes, increasing positive outcomes and allowing you to make better decisions!

Speaking Topics:

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