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Joey Coleman, speaker

Joey Coleman

    • Teacher, Advisor, & Chief Experience Composer at Design Symphony
Fee Range

$20,000 - $30,000

Travels From

Connecticut

First 100 Days

First 100 Days

For over a decade, Joey Coleman has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers – while dramatically increasing profits along the way.

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing customer experiences. He works with companies ranging from small VCfunded
start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.

His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.

Keynote

Joey’s engaging and entertaining presentation emphasizes the importance of making a great impression and creating a remarkable experience in the First 100 Days of the client lifecycle.

Using research and case studies (with examples specific to your industry), Joey presents a series of ideas, techniques, and tools for enhancing your business by focusing on the touch points that contribute to a wonderful customer experience.

 

Workshop (1/2 or full day)

Through a series of modules, Joey will teach participants how to map the current customer experience and then identify ways to improve and enhance it.

Attendees will receive personalized coaching and guidance on improving client experiences and addressing specific challenges they face within their organization. This dramatically increases implementation after the workshop.

 

Multi-Day

A highly energetic, multi-day workshop allows for a deep dive into the specific elements that comprise your customers’ experiences within the First 100 Days.

Joey will lead an in-depth analysis of the current customer experience and then assist in the development of a comprehensive enhancement strategy – including discussion of touchpoints, triggering emotions, and cultivating referrals.

Speaking Topics:

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