Vicki Hess

  • Your Go-To Resource for Improving Employee Engagement in Healthcare

Vicki Hess, RN, is your go-to resource for improving employee engagement in healthcare. Whether you work in a hospital, health system or your members or customers work in healthcare, Vicki brings a unique view and powerful tools to transform engagement, one employee at a time.

She has more than three decades of experience in business and health care that she brings to her keynotes on workforce and leadership development. Vicki is one of only 250 women in the world awarded the Certified Speaking Professional designation, the benchmark for the best speakers and a recognition of the high regard in which she is held as a speaker, facilitator and consultant.

For four years, Vicki has been voted a top 5 Healthcare Speaker by SPEAKING.com, and this year she is a member of the SPEAKING..com elite Top 25 Speakers list.

The holder of a BSN from the University of Florida and a Masters degree in Human Resource Development from Towson University, Vicki's experience also includes five years as adjunct professor at Johns Hopkins University Graduate School of Business.

Vicki has written four books, SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work, 6 Shortcuts to Employee Engagement: Lead & Succeed in a Do-More-with-Less World, the 28-Day Professional Paradise Diary, and The Nurse Manager’s Guide to Hiring, Firing & Inspiring. In addition her work has appeared in AONE Nurse Leader, American Nurses Association Nurse Today, Becker's Hospital Review, H&H Networks, NurseTogether.com and other industry publications.

To book Vicki Hess call Executive Speakers Bureau at 901-754-9404.

See Below for Full Bio

  • Speaking Topics:

    Employee Engagement, Employee Retention, Healthcare, Life Balance, Stress Management

  • Travels From:

    Maryland

  • Price:

    $7,500 - $10,000

    Notes on Fees

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  • Full Bio
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Vicki Hess: Embrace Employee Engagement

Vicki Hess, RN, is your go-to resource for improving employee engagement in healthcare. Whether you work in a hospital, health system or your members or customers work in healthcare, Vicki brings a unique view and powerful tools to transform engagement, one employee at a time.

She has more than three decades of experience in business and health care that she brings to her keynotes on workforce and leadership development. Vicki is one of only 250 women in the world awarded the Certified Speaking Professional designation, the benchmark for the best speakers and a recognition of the high regard in which she is held as a speaker, facilitator and consultant.

For four years, Vicki has been voted a top 5 Healthcare Speaker by SPEAKING.com, and this year she is a member of the SPEAKING..com elite Top 25 Speakers list.

The holder of a BSN from the University of Florida and a Masters degree in Human Resource Development from Towson University, Vicki's experience also includes five years as adjunct professor at Johns Hopkins University Graduate School of Business.

Vicki has written four books, SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work, 6 Shortcuts to Employee Engagement: Lead & Succeed in a Do-More-with-Less World, the 28-Day Professional Paradise Diary, and The Nurse Manager’s Guide to Hiring, Firing & Inspiring. In addition her work has appeared in AONE Nurse Leader, American Nurses Association Nurse Today, Becker's Hospital Review, H&H Networks, NurseTogether.com and other industry publications.

To book Vicki Hess call Executive Speakers Bureau at 901-754-9404.

Leadership

Employee Engagement for the New Care Model: Straight Talk for Changing Times

Employee engagement is all the rage these days. As a leader you likely know the benefits and see the downside when engagement falls short. Unfortunately, many employees feel like employee engagement is management code for trying to get more work out of them and there’s push back all the way around.

Add to that the fact that nursing leaders are being asked to do-more-with-less and can’t possibly succeed without fully engaged employees.  It’s a quandary that’s showing up in lower than desired employee engagement and patient satisfaction scores, quality measures and more. What can you do in your leadership role to create shared ownership and commitment around engagement?

At the end of this presentation, healthcare leaders will be able to:

  • Demystify employee engagement and talk about it in terms that everyone relates to.
  • Describe the three critical components necessary for engagement to succeed.
  • Understand the key drivers for engagement in healthcare and how to positively influence them.
  • Share proven strategies to weave the engagement “thread” throughout your current projects.

3 Reasons Your Staff Engagement Isn’t Improving and What You Can Do About It

Every day your goal as a healthcare leader is to lead an organization that delivers the highest quality, safest and most patient- and family-centered care. And the reality is you can’t do that without highly engaged leaders and staff. Many organizations are trying to improve engagement; few are successful because of 3 reasons.

During this interactive, thought provoking program, Vicki shares proven ideas for overcoming these obstacles. Looking at engagement in a counterintuitive way creates powerful new opportunities for creating and sustaining long term change.

At the end of the session, healthcare leaders will be able to:

 

  • Identify unproductive beliefs and mindsets about engagement which are holding the organization back.
  • Create shared responsibility for engagement across all levels of staff.
  • Outline strategies to weave engagement into the culture of the organization.

 

Engagement, Every Step of the Way: Successfully Leading Change in a “Do More With Less” World

Imagine a workforce full of empowered employees and motivated managers who deliver outstanding service to internal and external customers and provide exceptional quality and safety results. Sound too good to be true in these topsy-turvy times?

If you are looking for evidence-based strategies for moving your team, department, division or entire organization toward full engagement, then join Vicki Hess for this practical, interactive, real-world, workshop.

At the end of the program, healthcare leaders will be able to:

  • Role model a state of high engagement – with several specific ideas for re-energizing themselves.
  • Spread the engagement message to their team – with exercises to take back to staff.
  • Create a lasting culture of engagement – with an exercise that builds a broader view of organization-wide beliefs and mindsets.

The One Thing that Affects Everything: Transforming Healthcare Delivery through Optimized Employee Engagement

What’s the one thing that healthcare leaders can focus on that will positively impact quality, safety, technology, finances, new markets, the patient experience, population health, the multi-generational workforce, changing business models and so much more? Employee Engagement. It’s true! Employee engagement is the difference between an organization that operates and one that excels.

Using evidence-based research, proven strategies from successful clients and real-world ideas from her 4 books, Vicki Hess, RN, MS, Certified Speaking Professional, reveals tools and techniques for healthcare leaders to easily understand and manage the nuances of employee engagement in spite of changing priorities and a very busy schedule.

Vicki shares a unique way to look at patient and employee (& physician) engagement to better understand how they are deeply connected and what you can do about it as a leader. This distinctive process provides a valuable framework for strategic and operational discussions. After this session, you will think about engagement differently. From self-engagement to how leaders can foster a culture of engagement where everyone works well together (with a strong and abiding commitment to service) participants walk away with tools to use today to transform the workplace of tomorrow.

At the end of the session, leaders will be able to:

  • Describe the It Takes 3™ model for creating shared accountability for engagement.
  • Outline a proprietary process for connecting the dots between employee and patient engagement.
  • Execute realistic, proven, high impact, easy to implement ideas for improving employee engagement and ultimately the delivery of all healthcare services.

Staff

Navigating the Twists & Turns of Healthcare Today: 5 Steps to Less Stress, More Energy & Remarkable Results at Work

Remember when you first entered the nursing profession and you loved the positive connection with patients and their families? Remember how committed you were to providing care solely focused on what was best for the patient?

Welcome to present day healthcare! Your job now includes doing more with less; managing constant change; handling crises; living with uncertainty; focusing on safety & quality; dealing with difficult patients; working well with teammates and the list goes on. You’re so busy keeping up…how can you possibly stay connected to your initial commitment to sensitive and nurturing care?

Chart a course to Professional Paradise™ and beyond! Yes, you read it right...Professional Paradise. Some folks might say it’s an oxymoron. But even those who readily believe that it’s possible to achieve a constant state of engagement at work might think that finding or creating a strong sense of engagement in today's climate of ever-present healthcare change is ludicrous.

In fact, evidence shows that in today's climate of healthcare change, finding your own Professional Paradise is no longer an option…it's a requirement that leads to improved safety and quality, more satisfied patients and better results on all metrics that are measured.

At the end of this interactive and engaging program, not only will you feel inspired...you'll also have a proven methodology for handling the day-to-day stresses at work. Through humor, storytelling and a translational approach to current research, you will receive solid take-away tools for use the minute you return to work.

Objectives

At the conclusion of this program you’ll be able to:

  1. Develop and support your own sense of ownership for engagement and job satisfaction.
  2. Identify key work beliefs and how these impact sensitivity, patient centered care and other key outcomes.
  3. Describe five specific steps to less stress, more energy and remarkable results at work.

In this CE approved program, Vicki Hess provides you with a passport to chart your own course to Professional Paradise. No, it’s not a mistake. Professional Paradise is alive and well in healthcare facilities across the country. Why not yours?

(Please note: this program can be adapted for all types of frontline staff)

SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work

Are you dealing with the challenges of having to “do more with less”? Who isn’t? Unfortunately this is the way of the world at work these days and it doesn’t look like things are going to let up anytime soon. Vicki Hess provides five steps to manage the rampant change and be able to gracefully do more with less. In this program, Vicki shares stories, anecdotes and proven ideas for being resilient at work – especially in the face of change.

At the end of the program, frontline employees will be able to:

  • Role model a state of high engagement – with several specific ideas for re-energizing themselves.
  • Identify beliefs and minds that are holding them back from full engagement.
  • Demonstrate a proven, 5-step, process for transforming workplace challenges into positive outcomes.
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