Shep Hyken

  • NSA Hall of Fame Speaker
  • New York Times & Wall Street Journal Bestselling Author on Customer Service
  • Leadership and Management Speaker

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.
 
In 1983 Shep Hyken founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!
 
Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

See Below for Full Bio

  • Speaking Topics:

    Customer Service, Entertainment, Leadership, Magic, Management, Motivation

  • Travels From:

    Missouri

  • Price:

    $15,000 - $20,000

    Notes on Fees

  • Videos
  • Full Bio
  • Speech Topics
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  • Testimonials
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Shep Hyken Demo

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.
 
In 1983 Shep Hyken founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!
 
Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

  • Creating "Moments of Magic," Customer Loyalty, Excellent
    Customer Service Customer Relations and The Cult of the
    Customer
    These presentations focus on how important service is in today's world.
    Make your organization a star in your customers' eyes. Some of the topics
    in these presentations include Jan Carlzon's Moments of Truth, Moments
    of Magic, parallels between selling and service, meeting and exceeding
    expectations, handling confrontations, building relationships and more.

  • Internal Customer Service
    This is important to every employee of any business; from upper
    management to front line employees. Some of the areas discussed include
    the concept of the internal customer, management's new responsibilities
    and building better relationships. The front line may service, sell and have
    the most contact with the "outside" customer, but the internal people serve
    everyone else in the organization. Servicing and treating fellow employees
    like customers will have a direct positive effect on your organization's
    customer service/satisfaction program. Teamwork concepts can also be
    brought into this program.

  • You Are the Magic!
    This motivational speech combines humor, magic, information and
    motivation to create an exciting and enlightening presentation for all types
    of audiences. It is a fun program that can incorporate parts of Shep's
    service programs or can include topics such as personal excellence, goal
    setting, turning negatives into positives, teamwork and more. This is an
    outstanding program for banquets and special events.

  • Focus On the Customer - LIVE!
    Perhaps your organization has held focus groups where customers are
    brought into a comfortable environment and asked questions. Imagine
    taking the focus group live, in front of your organization's executives, sales
    people, etc. Shep Hyken will host and facilitate a focus group in front of
    your audience. Shep will learn specific information about your business
    and industry, learn about your customers, and develop questions to ask
    them. But most importantly, Shep will open the session up for questions
    from the audience. Your people will be able to ask these customers
    virtually any questions they have ever wanted to ask - no holds barred!
    Shep encourages participation and keeps the program moving with high
    energy and his own brand of humor. (You might say this is a cross
    between Phil Donahue and Jay Leno!)

Eveready Battery Company, Inc.

Our management team felt your presentation was right on target. Your magic and message helped us cap off a very successful Managers Meeting.

Applebee’s International, Inc.

I would like to personally thank you for your enthusiasm and genuine interest in Applebee’s International … it was very entertaining, and yet you still sent a message to our participants.

Anheuser-Busch

In the years that I have worked numerous shows for Anheuser-Busch, I have never had such favorable, positive feedback from our customers as I have received about you.

Aetna

Employees were looking for a reason to laugh. You provided that opportunity. And, just as importantly, you delivered a strong message about the importance of customer service and the impact we can have on our business if we show our customers that they are important to us.

AN AMAZING CUSTOMER SERVICE AND LEADERSHIP STORY TO LEARN FROM
Wednesday, May 18, 2016

A recent segment on the CBS Sunday Morning with Charles Osgood had an amazing customer service story. Krystal Payne, at a Starbucks in Leesburg, VA, noticed that one of her customers, Ibby Piracha, was deaf. One day Ibby came to get his usual coffee and Krystal handed him a handwritten note, which read:

“I’ve been learning ASL, American Sign Language, just so you can have the same experience as everyone else.”

Read More »

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    National Apartment Association
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    The Nebraska Hospital Association
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