Roy West is among the world’s foremost experts in the areas of Talent Management and Employee/Customer Engagement strategies and their impact on performance.
Throughout his career, Roy’s unrelenting focus on talent has enabled individual discovery and self mastery for literally thousands of individuals, impacting their lives deeply and permanently. His influence spans the globe, transcending industry and culture.
Roy gained his Talent Management and Engagement experience at Marriott Vacation Club International [MVCI], a wholly owned business of Marriott International serving in multiple roles culminating as Vice President - Customer Acquisition Talent. Over an eight-year period, Roy worked along side partner teams/researchers from The Gallup Organization, supporting the needs of MVCI organizational/field leadership by customizing, implementing and measuring the business impact associated with scientifically validated selection tools, individual development tools/programs, training solutions and the Q12® Employee Engagement Survey.
This compelling body of work and its return on investment, has been featured in magazines such as The Gallup Management Journal, Selling Power, and in a recent Conference Board research report entitled Strategic Human Capital Measures.
Additionally, Roy’s leadership in the creation and delivery of two complex Front Line Management training programs as well as the strategic deployment of StrengthsFinder®, StrengthsCoach and the Q12 Employee Engagement Survey, contributed to MVCI’s selection as a 3x winner of the American Business Awards, “Best Sales Organization in America” and 2x winner of the “The Gallup Organization’s “Great Work Place Award.”
Roy’s passion for investing in others earned him the titles, JW Marriott Award of Excellence nominee, Marriott’s highest award, and Coach of Coaches, the only Marriott associate ever given that honor. Particularly noteworthy is the fact that Roy was the first non-Gallup employee in the world ever designated a Gallup Master Strengths Coach.
An accomplished story teller and futurist, Roy is a highly sought after and entertaining speaker. He has been featured at two Global Strengths Summits, The Gallup Great Work Place Summit, Gallup Key Client events in Europe and the U.S. as well as multiple events and panels at American Resort Development Association (ARDA) conventions.
Roy is a Gulf War Veteran (operations Desert Shield and Desert Storm). His military decorations include, but are not limited to, the Bronze Star, the Meritorious Service Medal and multiple U.S. Army commendation medals, one for saving a life and one for his actions while rapidly deployed to Somalia.
His expertise in the areas of Talent Management/Engagement and his distinguished performance of duty as an active duty and reserve U.S. Army Officer is complemented with a Bachelor of Business Administration (general business) from Eastern Kentucky University in Richmond, Kentucky.
Roy resides in Orlando, Florida, with Mary, his wife of 20 years, nine-year-old son William and 2-year-old daughter, Nina.
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