Robert Richman

  • Culture Strategist  
  • Co-Creator of Zappos Insights

Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture.

Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies like Google, Toyota, Eli Lilly, and Inuit.

As one of the world’s authorities on employee culture, Robert Richman is a sought after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly. He has pioneered a number of innovative techniques to build culture, such as bringing improv comedy to the workplace.

His new book, The Culture Blueprint, is a systematic guide to how a workplace can help people grow, inspire amazing service, and ultimately drive revenue through amazing culture.

Robert Richman graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is the chair of the business program at American Jewish University.

To book Robert Richman call Executive Speakers Bureau at 901-754-9404.

See Below for Full Bio

  • Speaking Topics:

    Business Culture, Business Ethics, Change, Innovation

  • Travels From:

    California

  • Price:

    $15,000 - $20,000

    Notes on Fees

  • Videos
  • Full Bio
  • Speech Topics
  • Books
  • Testimonials
  • News

Robert Richman Speaking Reel

Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture.

Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies like Google, Toyota, Eli Lilly, and Inuit.

As one of the world’s authorities on employee culture, Robert Richman is a sought after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly. He has pioneered a number of innovative techniques to build culture, such as bringing improv comedy to the workplace.

His new book, The Culture Blueprint, is a systematic guide to how a workplace can help people grow, inspire amazing service, and ultimately drive revenue through amazing culture.

Robert Richman graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is the chair of the business program at American Jewish University.

To book Robert Richman call Executive Speakers Bureau at 901-754-9404.

Culture Hacking

Culture Hacking a way for anyone at any level to shift the culture. As Culture Strategist for Zappos.com and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group with three high leverage tools that can be used immediately to create long-term change. Audiences are excited to become culture hackers and often report making changes the very next day. 

Built for Growth: The Values-Based Company

Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micro manage. Values-based companies have employees who manage and motivate themselves. Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well. Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.

Agile Culture:  How IT/Dev/Ops drive company-wide change

Agile, Lean, Scrum. It’s all great, but how do you get the culture behind it? And then how do you get them working as one, across teams? Robert Richman has worked with companies such as Intuit and CapitalOne on their agile implementations and has discovered what it takes to align teams. What’s great for the people hearing it is that they walk away with the knowledge that it’s actually tech teams who drive culture. And they are given the tools and hacks to make culture change possible.

Game-Changing Innovation

Innovate or die. The pace of change has become so rapid that even the best products today may not be here tomorrow (Tivo has stayed around as a word, but not as a brand). The companies that understand what their brands are truly about will channel that power into their new products and services and remain the champions. Robert shares the counter intuitive principles that actually drive innovation, leaving audiences inspired to take a new approach that is not only inspiring, but a lot more fun. 

Director HQ Customer Service Operations, Verizon

“We have been working together for 3 years now. You pushed me in ways that I was uncomfortable with, but in hindsight it was exactly what I needed. You taught me how to ask the right questions and to look at the business in a very different way. You have helped me become a better leader than I already was. And my success is in no small part due to what we’ve done together.” (Click here to see the video)

Vice President, Whole Foods

“What a fantastic experience it was learning about Zappos culture from Robert Richman. He gave tremendous insight into what makes their culture work and also gave practical applications of how we could be even more effective at Whole Foods Market. And our culture is very deep already! His examples of service and how to make immediate impact on the team were awesome… I can’t recommend Robert enough!”

Manager, Toyota

"After Robert Richman delivered his keynote speech to our manager’s strategy session we realized it was really BEYOND great and more like WOW!… Robert not only shared the Zappos culture, but also deeper insights about how culture and service work together. Our team was highly engaged and we had to cut people off because there were so many questions. While Toyota already has an excellent culture and award-winning service, Robert’s inspiration gave us ideas to take it to the next level.”

CEO Scorpio Media

“I was simply blown away. I read the Culture Blueprint and it transformed the way I think about my companies. Now I needed a way to share it with my teams. I brought Robert in for a speech, and he did more than just talk about culture, he gave us an experience that became a catalyst moment. The teams not only saw the importance of a strong culture, they are now excited about it and realize it’s everyone’s responsibility, not just mine as CEO. Rather than viewing this as a mandatory program forced on them from outside, they are now excited about co-creating and maintaining strict adherence to these core values! I’m confident that if we ever veer off course, we have this shared experience to remember and reconnect us with what’s really important. Any company could benefit from Robbie’s wisdom. However, if you’re a growing company, it’s imperative that you speak with him immediately to harness the chaos, catalyze the vision, and stabilize for the future.”
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