As the onetime owner of three different businesses (including the largest group of Hertz Rent-A-Car franchise locations in the U.S.), Mel’s expertise is based on his personal experience as a business owner as well as his extensive research and consulting work helping companies design successful employee recruiting, hiring, and retention programs.
Over the years, Mel’s expertise has been called upon by companies and associations of every size and type including such well-known names as Harley-Davidson, CiCi’s Pizza, Coca-Cola, Exxon Mobil, Enterprise Rent-A-Car, and the Society for Human Resource Management.
The National Speaking Association awarded Mel the prestigious Certified Speaking Professional designation in 1999 and his diverse client roster includes franchise organizations like Applebee’s, Kwik Copy and Jiffy Lube, corporate entities like Circle K, Cracker Barrel and Feather River Hospital, as well as professional and trade associations like the Indiana Grocery and Convenience Store Association, the National Apartment Association, and the Texas Dairy Queen Owners & Operators Association. In his capacity as a speaker, Mel has delivered over 500 custom-designed presentations at corporate meetings, trade shows, and conferences worldwide.
Hire Tough, Manage Easy
If your organization is going to succeed in today’s hyper-competitive, economically uncertain, turbulent times, there is one critical task that your hiring managers, franchisees, and/or members must get right – how they attract, select and keep great employees engaged and motivated.
In this fast-paced, high energy session, participants will learn all the best practice, take home information, ideas, tools, tips and new techniques that will make their jobs easier and take the guess work out of hiring and motivating great people.
Key learning outcomes include:
- The 5 key questions you need to ask before you hire anyone
- How to attract the right applicants
- The #1 most over looked source of great, proven employees
- How to tell the winners from the whiners
- The most important question you need to ask every applicant
- How to take control of the interview and get the truth out of an applicant
- The #1 way to reduce turnover by 20% without spending any money
- What every employee wants out of a job no matter what generation they are
- The #1 employee motivator and it doesn’t cost a dime
- And lots of other neat, easy to use stuff
Beyond Behavioral Interviewing: The Next Evolution
It is no longer a war for talent; today it is a war for jobs and hiring practices need to change just as dramatically as the job market has.
For the past 20 years the majority of employers have relied on behavioral interviewing techniques to identify top employees. In today’s world, applicants are better prepared than the interviewers. Behavioral questions screen job candidates in highly predictable ways and encourage hiring decisions based more on an applicant’s presentation skills rather than on the only reliable predictor of future performance — the person’s actual past performance and achievements. Achievement-based interviews and evidence-based selection facilitate quality hiring decisions across-the-board. Participants will learn why achievements and evidence are today’s most important hiring metrics, how to incorporate these techniques into their selection process, as well as the five specific questions interviewers can use to ferret out important facts and truths about every applicant.
Key learning outcomes:
- Tools to help you hire the best employee (instead of the best applicant)
- Why achievements are more important than interview behaviors
- The most important questions you need to ask every applicant
- How to hire on fact, not feelWhat to test for and how to test for it
- How to get applicants to tell you the truth
- How to tell if your concerns about an applicant are real
- The key to getting references when no one will talk to you
Attract the Best, Repel the Rest: How to Create a Magnetic Culture
As counterintuitive as it may seem, when unemployment soars, recruiting topnotch employees at every level is more of a challenge because desperate applicants do desperate things and STAR employees quit looking for jobs.
Rather than trying to convenience great employees that yours is a great place to work, it is by far easier to hire great employees who want to come to work for you and the best way to get them to do that is to create a magnetic culture. Shape a positive work environment today and you’ll be able to keep the good employees you have as well as attract and hire even more just like them with ease.
This high-energy, high-impact presentation always wins rave reviews for the practical, take-home information it delivers.
Key learning outcomes include:
- How to create a magnetic culture that attracts the best and repels the rest
- Why you need to put employees first and clients second
- The 5 keys to becoming an “employer of choice”
- How to make the best hiring decisions
- The 7 R’s & 1 C of employee engagement
The Five Firsts
When it comes to the frontline, hourly employees who comprise over 70 percent of the North American workforce, hired today, gone tomorrow is too often the case. After your organization has invested precious time, money and energy into finding, hiring, and training new hourly employees, why are 50 percent gone within six months and most of those gone in the first 30 days?
After all, no one hires a new employee hoping they won’t work out or quit. No one takes a new job looking to quit or get fired. How much pain and frustration do you think you need to cause a new employee to make them quit or walk out and never come back? Why do so many employee-employer relationships fail in the first six months and what are the steps you can take to prevent it from happening in your organization?
In this session, participants learn the five specific steps winning organizations use during the new hire’s first month on the job to dramatically reduce employee turnover and create a highly engaged and motivated workforce.
Key learning outcomes include:
- Why everything you need to know about onboarding new employees you learned in kindergarten
- The most important question every new employee will be asked and what the answer needs to be
- The power of first impressions and how to make them work for you
- Why a lazy manager is a great manager
- 30+ Top Tips, Tools & Techniques to Attract, Select & Retain Top Talent
Designed in even more detail to address the specific challenges your organization faces when it comes to recruiting, selecting, and/or retaining top talent, the content of this presentation is based entirely on the meeting participants’ responses to a custom designed pre-meeting survey.
“Mel has a great intuitive sense about human nature. He hones in on what makes people motivated and offers suggestions on how to help keep your professional team engaged. Mel has an energetic presentation style that brings his words to life and makes them memorable. Mel’s insights are like “a ha” moments because the concepts make great sense and are proven to make a difference. As well, Mel has the ability to present his material in a manner that is easy to assimilate and begin implementing immediately. I would recommend Mel Kleiman as a great resource if you are looking to reinvent your recruitment and retention practices.”
Senior Vice President, NAI MLG Commercia
“Thank you for speaking at our NAI Global convention. This year was my tenth convention and your session was the best I ever attended.”
“Mel please take notice of the workshop rankings, you got the number one ranking of all speakers – all Above Average and Excellent. Great job!”
Senior Manager, Education, Food Marketing Institute
“I hired Mel to speak for the first time many years ago at FMI’s Human Resources Conference. Just this year, Mel spoke at FMI’s new and innovative Future Connect Leadership Conference – which shows his staying power and relevance! He’s still one of the best when it comes to offering both strategies and tactics to recruit and retain the best employees. His presentations are informative AND entertaining…I wouldn’t hesitate to recommend Mel to anyone needing a speaker in these issue areas—he’ll deliver!”
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