Mark Thompson

  • World-Renowned Authority
  • Top Speaker on Leadership
  • Driving Change and Innovation, Sales Growth, and Customer and Employee Engagement

Mark Thompson is an expert on executive leadership, business strategy, and innovation who has spent over 25 years leading teams and building companies from the ground up. He delivers actionable, valuable and practical advice for leaders at all levels of an organization.

Currently a highly sought after executive coach and venture investor, Forbes called Mark one of America’s Top Venture Investors with the ‘Midas Touch’. Mark was recently featured as one of the “World’s Top Executive Coaches” by the American Management Association and #1 Thought Leader on Innovation and Engagement. He was named one of the “Top 30 Communications Professionals for 2015” by Global Gurus. Mark advises top leaders in Fortune 500 and Global Fortune 1000 companies as well as the executive teams who are leading high growth startup companies in Silicon Valley today.

A New York Times bestselling author whose books include: ADMIRED: 21 Ways to Double Your Value; Now Build a Great Business; and Success Built to Last - Creating a Life that Matters, Mark is also an Innovation Leadership columnist for Forbes.com, Inc.com and FastCompany.com. His most recent bestseller ADMIRED is a primer on how the world’s “Most Admired Companies” achieve long-term success and growth as well as the qualities that are common to “Most Admired Leaders”.

Mark has worked side by side with three of the world’s most legendary disruptive innovators: Steve Jobs, Charles Schwab and Virgin Group founder Sir Richard Branson. He brings insight from decades of experience with these great leaders and research on the culture of companies and brands that achieve the highest levels of employee engagement, customer loyalty and continuous sales growth.

Mark was Charles Schwab’s former Chief of Staff and Chief Customer Experience Officer, and the Executive Producer of Schwab.com which today has assets over $2.4 Trillion. He is a co-founder of Sir Richard Branson’s Entrepreneurship Centres and an advisor to Virgin Unite Entrepreneurs.

Mark is a founding advisor of the Stanford Realtime Venture Design Lab, and is a visiting scholar at his alma mater, Stanford University. He has served as faculty at the World Economic Forum and World Business Forum, is a member of the Clinton Initiative, and an executive coach for TED Fellows.

A successful venture capitalist over the last two decades, Mark was as an early investor in companies like Facebook, Netflix and eSurance. He has been a Board Member for many well known technology, biotech and retail companies, including: Best Buy, Korn Ferry, and Interwoven (now owned by HP). He was the Chairman of the Board for Rioport, which popularized the MP3 player prior to the iPod. He is an investor in Cancer Genetics, a leader in DNA-based diagnostics for clinical management of cancer treatment.

Among Mark’s passions are music and Broadway. Mark serves as a founding Board of Directors member for Smule, the top music app company on iTunes which has over 125 million users worldwide. As a Broadway producer, Mark’s plays have earned five Tony Awards and a total of ten Tony nominations, including Peter and the StarCatcher with Disney, and StickFly with Alicia Keys.

Mark Thompson lives in the San Francisco Bay Area and in Manhattan with two extraordinary women – his wife Bonita and their daughter Vanessa.

To book Mark Thompson call Executive Speakers Bureau at 901-754-9404.

See Below for Full Bio

  • Speaking Topics:

    Business Performance, Business Speakers, Change, Customer Experience, Customer Service, Entrepreneur, Innovation, Leadership, Motivation, Peak Performance, Sales, Teambuilding

  • Travels From:

    California

  • Price:

    $20,000 - $30,000

    Notes on Fees

  • Videos
  • Full Bio
  • Speech Topics
  • Books
  • Testimonials
  • News

Motivational Business Speaker - Mark C Thompson

Mark Thompson is an expert on executive leadership, business strategy, and innovation who has spent over 25 years leading teams and building companies from the ground up. He delivers actionable, valuable and practical advice for leaders at all levels of an organization.

Currently a highly sought after executive coach and venture investor, Forbes called Mark one of America’s Top Venture Investors with the ‘Midas Touch’. Mark was recently featured as one of the “World’s Top Executive Coaches” by the American Management Association and #1 Thought Leader on Innovation and Engagement. He was named one of the “Top 30 Communications Professionals for 2015” by Global Gurus. Mark advises top leaders in Fortune 500 and Global Fortune 1000 companies as well as the executive teams who are leading high growth startup companies in Silicon Valley today.

A New York Times bestselling author whose books include: ADMIRED: 21 Ways to Double Your Value; Now Build a Great Business; and Success Built to Last - Creating a Life that Matters, Mark is also an Innovation Leadership columnist for Forbes.com, Inc.com and FastCompany.com. His most recent bestseller ADMIRED is a primer on how the world’s “Most Admired Companies” achieve long-term success and growth as well as the qualities that are common to “Most Admired Leaders”.

Mark has worked side by side with three of the world’s most legendary disruptive innovators: Steve Jobs, Charles Schwab and Virgin Group founder Sir Richard Branson. He brings insight from decades of experience with these great leaders and research on the culture of companies and brands that achieve the highest levels of employee engagement, customer loyalty and continuous sales growth.

Mark was Charles Schwab’s former Chief of Staff and Chief Customer Experience Officer, and the Executive Producer of Schwab.com which today has assets over $2.4 Trillion. He is a co-founder of Sir Richard Branson’s Entrepreneurship Centres and an advisor to Virgin Unite Entrepreneurs.

Mark is a founding advisor of the Stanford Realtime Venture Design Lab, and is a visiting scholar at his alma mater, Stanford University. He has served as faculty at the World Economic Forum and World Business Forum, is a member of the Clinton Initiative, and an executive coach for TED Fellows.

A successful venture capitalist over the last two decades, Mark was as an early investor in companies like Facebook, Netflix and eSurance. He has been a Board Member for many well known technology, biotech and retail companies, including: Best Buy, Korn Ferry, and Interwoven (now owned by HP). He was the Chairman of the Board for Rioport, which popularized the MP3 player prior to the iPod. He is an investor in Cancer Genetics, a leader in DNA-based diagnostics for clinical management of cancer treatment.

Among Mark’s passions are music and Broadway. Mark serves as a founding Board of Directors member for Smule, the top music app company on iTunes which has over 125 million users worldwide. As a Broadway producer, Mark’s plays have earned five Tony Awards and a total of ten Tony nominations, including Peter and the StarCatcher with Disney, and StickFly with Alicia Keys.

Mark Thompson lives in the San Francisco Bay Area and in Manhattan with two extraordinary women – his wife Bonita and their daughter Vanessa.

To book Mark Thompson call Executive Speakers Bureau at 901-754-9404.

Business Transformation: Drive Change and Create a Culture of Innovation

Disruptive innovation is happening all around us in almost every industry. “Disruptive Innovation” can mean: disrupting your competitors, customer relationships, internal processes, reward systems, management strategy, the status quo and “last century thinking”. But how do you create a culture of innovation that enables a big company to think and act like a small one? Mark shares insights on world-class companies that struggled with change - some that failed to adjust to meet changing markets and others that reinvented their business models and transformed entire industries with disruptive innovations. Mark answers several questions that will help you understand how to:

  • Enable your teams to not only embrace change, but lead business transformation
  • Operationalize innovation while still meeting the demands of Wall Street
  • Remove the fear of failure for disruptive ideas
  • Create incentive systems that reward those that challenge “business as usual”
  • Empower employees at every level to make change happen

Building a Most Admired Brand through Customer and Employee Engagement

Leaders of the world’s Most Admired Companies know that the customer experience IS the brand! Customer engagement is not about transactions, it’s about RELATIONSHIPS - acting as though you’d put your own money on the line in your customer’s company. If you were investing in your customer’s company, you’d think differently about how you deal with them and fight for their success like it was your own. Mark brings many examples of how the most admired brands approach customer engagement and set the standard for lasting customer relationships in their industries. These companies understand four key components that lead to lasting customer relationships:

  • Every touchpoint that a customer encounters is defining your brand
  • Delivering a consistent experience regardless of point of contact or method of communication
  • A high level of Employee Engagement is critical to achieving Customer Engagement
  • Knowing what your MVPs (both customers and employees) value is key

Most Admired Leadership: Nobody Does it Alone!Building Great Teams

Mark shares insights into the top leadership qualities of the world’s Most Admired Leaders according to the most engaged employees. In a broad survey of over 10,000 employees in 110 countries, Mark’s research team identified the top eight leadership traits that people want from their leaders. He presents case studies from many of these leaders including his experience working directly with several of them. He outlines how the Most Admired leaders have achieved such enduring success over decades and how they consistently:

  • Recruit, Build and Retain the highest performing teams
  • Create a corporate culture that Inspires loyalty and engagement
  • Face adversity and bounce back from failures
  • Challenge themselves and their teams year after year to outdo themselves and achieve continuous and long-term growth
  • Learn what their MVP’s value and what drives them in their lives and work

Fanatic Sales Growth - Success Built to Last Growing from Good to Great to ADMIRED

In this high-impact keynote, Mark reveals the critical drivers behind long-term sales growth and enduring success. He lays out the key factors that differentiate companies that are Good, those that become Great and those that are ADMIRED.

  • How world-class teams generate unstoppable growth
  • Avoiding common mistakes that cut sales in half
  • 5 Tools To Double Sales: Positioning-Pain-Promise-Proof-Planning
  • The customer service strategies that drive customer retention
  • Discovering what your market craves and getting ahead of the curve

President, Latin Central, Coca Cola Company.

Mark was with us today at a meeting that was a kickoff of our business planning process. We wanted to send a message to our bottling partners and our own teams about the need for change and the importance of looking at innovation from a process standpoint. I think also that the material shared by Mark was very well received and people were excited about his comments. I think this will make our meeting go much smoother as we look to promote change in our business. Alfredo Rivera, President, Latin Central, Coca Cola Company.

Managing Director, Xerox

I've had the pleasure and the privilege of being in the audience with you Mark, today. It was an inspiration. The observation of the people that you've worked for, the experiences that you've got, the way that you bring that to life with such clarity, humor, and passion and energy, was really quite inspiring. It made a big difference to me and I know the members of my team here today. So, it was fantastic and if I get a chance to come and see you again, I'll be taking that opportunity. Thank you. Thank you. It was really truly remarkable.

Intel

On behalf of everyone at Intel, I want to thank you for presenting at the Marketing Track at the Intel Sales and Marketing Conference in Anaheim. Your messages were relevant and meaningful. As a result, your involvement definitely contributed to the overall success of the event.”

What To Do When A Monster Shows Up At Work
Wednesday, November 4, 2015

Mark Thompson is a business speaker who shared advice for a better workplace with Forbes magazine. In his article, he offers three tips that employees and employers.

Read More »

Richard Branson and Mark Zuckerberg Think This Is the Worst Strategic Mistake You Can Make
Wednesday, June 3, 2015

Don't Be Obsessed By Where The Other Guys Are Heading

Read More »

What Elon Musk, Steve Jobs, and Bill Gates Told Me About Getting Out of My Own Way
Friday, February 20, 2015

Billionaire entrepreneurs relate the warning signals they wished they had seen before making bad decisions.

When I ask self-made billionaires what they wish they knew when they started out in business, one of the insights they most frequently share points to a common experience for all leaders when it comes to decision-making: They struggle to get out of their own way.

Read More »

White House Breakfast w Obama & 12 Silicon Valley Entrepreneurs
Tuesday, January 22, 2013

As expected, we arrived at the White House for a breakfast w Obama & 12 Silicon Valley entrepreneurs.  

Before I could sit down, the President asked: 

"So, what do you think?" 

Read More »

X

FIND A SPEAKER

TESTIMONIALS

Testimonials
  • "My entire team has enjoyed the experience of working with you and ESB more than words can express. Everything was handled in a professional and timel...
    Cregger Company
  • "I appreciate your recommendations.  In addition, you are always a pleasure to work with and understand the pains of an over worked meeting plann...
    Milliman
  • "Let me just say again, what a pleasure it is to work with you and ESB. You really make it harder for others to reach the bar."
    ASTD
  • Our bank has held an annual business and economic conference for the past 9 years.  We have worked with Executive Speakers every year and I have ...
    First Midwest Bank
  • I want to thank you for all of your assistance you and Jenny were wonderful. If it had not been for you sending me suggestions I would not have found ...
    West Virginia Tourism
  • "This year’s speaker line-up at our Summer Meeting was the best yet. We knocked it out of the park. Thanks for all your help securing such excel...
    North Carolina Hospital Association
  • We could not have done it without you.  Thank you for the outstanding suggestions.  The speakers were by far the best we have ever had.
    FedEx
  • We truly appreciate the excellent support and attention to detail we have received from Executive Speakers Bureau.  They have provided us with so...
    IBM
  • "I want to thank you for helping with our Principals Day event. Marshall Goldsmith was excellent. Not only is Marshall the consummate professional, be...
    Burns & McDonnell
  • I’ve used the services of a number of speakers bureaus in the past. However, my current experience working with the Executive Speakers Bureau ha...
    Intel
  • "We not only went 3 for 3 but I'd say they were all home runs! Thanks for your help on the speakers. It was a key and very positive component of our c...
    Chem-Dry
  • "OMG Richard! As always you make me look like a rock star. Every single speaker we selected hit it out of the park. Thank you again. Can't even say wh...
    Arizona Hospital and Healthcare Assn.
  • "I LOVE this list that you sent me! I emailed several different places on Tuesday an...
    CoreLogic
  • "I will be sure that all involved know what a wonderful resource you have been. The universe smiled on me when I discovered Executive Speakers and you...
    Ocala Eye
  • You ladies really are the BEST!  After this event I am going to be on the hunt for keynote speakers in May.  I really want to work with you ...
    ICMI
  • "Everyone loved Bob and he was so nice on site. Thank you for all you did. The process was so easy and we will definitely work with you again next yea...
    NBC
  • "You made my job so much easier! You are the only bureau I will use."     
    Sigma Systems
  • "Your tenacity and persistence in staying in touch with us is a model example of good salesmanship and partnering.  I will be using you as an exa...
    Schneider Electric
  • Thanks to Richard and Jo for all the coordination. Another homerun from Executive Speakers Bureau!  
    Wisconsin Hospital Association
  • "WOW, is all I have to say and thank you!  Our event was a huge success and you never steer me wrong, both David Cottrell and Ryan Estis were exc...
    ICMI
  • "Thanks to you and Jo for all your efforts.  Connie Podesta and Roger Dow were great!"   
    National Apartment Association
  • "The group that I work with to obtain all of my keynote speakers is Executive Speakers Bureau and I can tell you that I don’t like working with ...
    Indiana Youth Institute
  • "We loved our speakers. Thanks to you and your team for your outstanding service and thank you for your patience!"

    National Association of the Blind
  • "I shared with Kaplan [Mobray] that I had never had this type of experience with ANY vendor I have worked with in the past. Your responsiveness to urg...
    Gates Corp.
  • "As I mentioned before, your engagement model was incredibly easy to work with, and I know we came to you on short notice!  I would highly recomm...
    Capitol One
  • "Thank you so much for all your help in putting this together on such short notice. I will definitely use your services again in the future."
    Applied Materials
  • As always, you deliver excellent service. Thanks!
    Camden National Bank
  • "My mind was very much at ease knowing that Jack Uldrich was so well prepped.  I will definitely use your agency again."  
    EAIE
  • The Nebraska Hospital Association along with numerous other state hospital associations have enjoyed a long-standing relationship with Executive Speak...
    The Nebraska Hospital Association
  • "I wanted to share with you feedback of my experience in working with Executive Speakers Bureau.. Very responsive and detail oriented.  When I wa...
    Amdocs
  • Thank you to both of you for everything surrounding Mr. Will as our special guest. I suspect, soon, I will be in touch regarding our next event. 
    Oxford Financial
  • The event was EASY Cake! and it went over very very well.  Thank you so much for the help and organization, it made my life very easy. 
    Boys & Girls Club
  • Everything went really well and we really enjoyed having Jack Uldrich as our speaker!  He was entertaining and funny and provided great examples....
    Novo Nordisk
  • “Thank you guys it was a pleasure working with you.... You made the whole process easy. Thanks again”
    CableNation
  • Thanks to you, Jo and the rest of your team.  You are the BEST.  Knowing you are behind a speaker allows us the luxury of concentrating on o...
    Ohio Hospital Association
  • Bridgeworks was awesome!!! Great feedback from all!! Thanks for all of your collaboration and positive we'll use you in the future.  
    Johnson & Johnson
  • "Richard, Your ability to put me in front of just the right group again and again, is nothing short of amazing. You work your tail off, you sweat the ...
    Alan Hobson
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call us to discuss how we can help find the right speaker for your organization.

Get Ideas in 2 Hours or Less

Please fill in information below

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in two hours or less.


Privacy by SafeSubscribeSM