The “hard sell”—persuading aggressively—is how most organizations and people do business. Mark Jeffries offers “soft” skills that work better.

Mark Jeffries is hugely successful and what he offers is instantly usable and extremely relevant. He offers a valuable toolbox of innovative communication ideas designed to help you grow your business profitably by improving the way your people communicate, network, negotiate, and connect with clients and colleagues at this challenging time. From building and maintaining valuable relationships to the subtleties of word power and the secrets of planting ideas, accumulating payback credits and encouraging meeting etiquette, Jeffries shares how the intangible skills of communication are often the ones that win new clients and new business. A former stockbroker, economist and TV host, Jeffries brings a wealth of knowledge and experience to each event. Jeffries is an entertaining and experienced emcee and facilitator who quickly masters the intricacies of doing business within any industry. His book, What’s up with your handshake? Using the Secrets of Strategic Communication and Soft Skills to Win, reached No. 1 in Amazon’s sales skills category. Jeffries has spoken to more than 60,000 people at conventions and conferences around the world and regularly appears as a communications expert on NBC’s Today and FOX Business Network.

Former Merrill Lynch stockbroker Mark Jeffries has become a trusted adviser and communications consultant to some of the world's largest and most successful corporations, agencies, accounting and law firms. He regularly appears as an image and communications expert on network television news, finance and lifestyle programmes.

Dividing his time between The United States, Canada and Europe, Mark is invited to speak at major corporate conventions, conferences and meetings. He is also retained to coach many senior executives, CEOs, MDs, partners and sales teams, from clients across diverse industries and organizations including: Ernst & Young, Motorola, Microsoft, Cognos, KPMG, PWC, Freshfields, IBM, Bank of America, Royal Bank of Canada, United States Congress, Royal Bank of Canada, GSK, Astra Zeneca, BAE Systems and HSBC

Smart Communication in Tough Times: How to Harness Today’s Profit Opportunities
The days of the hard sell—of selling yourself, assuming people will buy and hoping for the best—are over, according to Mark Jeffries. In today’s more selling-sophisticated world, the client communication skills that win are the “soft skills”—skills that positively enhance the way others perceive you. In this unique presentation guaranteed to make audiences think differently about how they are perceived, Jeffries describes these seemingly intangible soft skills, showing you how to integrate them into your professional life for bottom-line success.

In Jeffries’s presentation, you will learn:
· Soft skills—how to influence others
· The golden rules of networking
· Boardroom etiquette
· How to make more powerful and effective presentations and pitches
· How to plant the seed of an idea
· How to read other people
· Techniquette—the etiquette of technology
· How to alter the way others perceive you
· How to understand your own image
· The secret messages you really convey

Communicating with Your Team in Tough Times
In today’s economic climate you need to remotivate your people for success and prepare them for the profit and sales opportunities ahead. A former stockbroker and economist, Mark Jeffries is a leading expert in strategic communications and his book, What’s up with your handshake? Using the Secrets of Strategic Communication and Soft Skills to Win, reached No. 1 in Amazon’s sales skills category. In this instantly usable and relevant keynote, Jeffries shares important insights on not only how to meet today’s challenges, but also how to forge ahead to grab the next opportunity. He offers:
· A toolbox of ideas to grow a profitable business by improving your team’s communication
· Ways to network, negotiate, and connect with clients and colleagues at this challenging time
· Ways to build and maintain valuable relationships through the subtleties of word power
· The secrets of planting ideas, accumulating payback credits and encouraging meeting etiquette

Hosted, Emceed or Moderated by Mark Jeffries
As a former TV host, Jeffries brings a wealth of knowledge and experience to every event. He is also an entertaining and experienced emcee and moderator who quickly masters the intricacies of business within any industry.