Louie Gravance

  • Former Disney Institute Professor
  • Comedian
  • Customer Experience Consultant Focused on Creating the Happiest Workplace on Earth

Louie Gravance learned at an age earlier than most the necessary building blocks to create a successful career in one of the most challenging industries: entertainment. At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry’s most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a twelve-year adventure at the Walt Disney World Resort in Orlando, Florida.

During these twelve years Gravance immersed himself in the Disney culture, developing a seasoned resume with the company and garnering numerous awards for his work along the way. He trained thousands of new-hires at Disney University, teaching from a platform that centered on the powerful impacts of both self-investment and delivering the finest customer service experiences possible. He was also invited to design, develop and deliver the premier roster of business programs used by hundreds of corporate clients who took part in various courses and training offered at the Disney Institute. Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998. 

Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker and corporate culture guru for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories (he worked with over one hundred different groups between 2001 and 2016.) Gravance has been credited with “literally changing the consciousness of business in America” through his service campaigns and initiatives that have included Bank of America’s “The Bank of America Spirit” campaign- deemed the most successful customer service training initiative in the company’s history- and SkyTouch Technologies’ “Being SkyTouch” customer service program. 

Through his company Louie Gravance Creative Content, with offices in Orlando, Florida and Maui, Hawaii, Gravance continues to offer clients unique training programs with incorporated themes such as “Great Service Serves the Server First!” and powerful initiatives including “NOW Management” and “The Service Power”.  And while corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, there’s no business BUT show business! 

Call Executive Speakers Bureau to book Disney University Veteran Louie Gravance 901-754-9404.

See Below for Full Bio

  • Speaking Topics:

    Customer Experience, Customer Relations Mgmt, Customer Service, Finance, Teambuilding

  • Travels From:

    Florida

  • Price:

    $7,500 - $10,000

    Notes on Fees

  • Videos
  • Full Bio
  • Speech Topics
  • Books
  • Testimonials
  • News

There's No Business BUT Show Business - Louie Gravance

Creating WOW Service Moments - Louie Gravance

Practical Steps to Magic Service Moments - Louie Gravance

Putting It All Together - Louie Gravance

Louie Gravance Speaker Video

Louie Gravance learned at an age earlier than most the necessary building blocks to create a successful career in one of the most challenging industries: entertainment. At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry’s most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a twelve-year adventure at the Walt Disney World Resort in Orlando, Florida.

During these twelve years Gravance immersed himself in the Disney culture, developing a seasoned resume with the company and garnering numerous awards for his work along the way. He trained thousands of new-hires at Disney University, teaching from a platform that centered on the powerful impacts of both self-investment and delivering the finest customer service experiences possible. He was also invited to design, develop and deliver the premier roster of business programs used by hundreds of corporate clients who took part in various courses and training offered at the Disney Institute. Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998. 

Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker and corporate culture guru for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories (he worked with over one hundred different groups between 2001 and 2016.) Gravance has been credited with “literally changing the consciousness of business in America” through his service campaigns and initiatives that have included Bank of America’s “The Bank of America Spirit” campaign- deemed the most successful customer service training initiative in the company’s history- and SkyTouch Technologies’ “Being SkyTouch” customer service program. 

Through his company Louie Gravance Creative Content, with offices in Orlando, Florida and Maui, Hawaii, Gravance continues to offer clients unique training programs with incorporated themes such as “Great Service Serves the Server First!” and powerful initiatives including “NOW Management” and “The Service Power”.  And while corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, there’s no business BUT show business! 

Call Executive Speakers Bureau to book Disney University Veteran Louie Gravance 901-754-9404.

Creating the Happiest Patients On Earth

Every patient interaction involves and emotional interaction.  Whether you are asking a patient to fill out a chart or giving someone a bad diagnosis there is a level of emotion involved.  The people that are typically drawn to the healthcare industry know this at their core but, over time, tasks and regulations can obstruct the vision and purpose of what brought one to the business of healing in the first place.  A career at Disney helped to frame a consciousness that teaches "magical moments" don't just happen at a theme park.  Let’s take the opportunity to re-engage our desire to bring humanity and caring to the world of health services. We will never forget the “great service serves the server first,” in all industries, but, perhaps, none more than healthcare.

This is a lively and comedic talk that can be customized to your event and purpose.

There's No Business BUT Show Business And Our Business Is Our Show    
ALL organizations are constantly engaging their internal and external customers in a NARRATIVE of sorts. Regardless of what anyone is selling or providing, a story is conveyed through every single transaction, involving every single sense we possess. This narrative drives everything from customer expectations to employee satisfaction and even your very BRAND ESSENCE.

•What do we look like?
•What do we sound like?
•What do we feel like?

Since all of your team members are telling a story with every transaction, shouldn't it be the story you want to convey to your customers?  Every day?  Every transaction?

For over 40 years I’ve appeared on radio, network television, film, stage, in theme parks, as well as worked with corporate trainers in medicine, retail, foods, manufacturing, auto makers, insurance companies to name just a few. They are all, at their core, show business.

This is a lively and comedic talk that can be customized to your event and purpose.

Creating WOW Service Moments! And What's in it For Me?
When a WOW moment in customer service takes place it doesn't happen only for the customer, it occurs for both, simultaneously.  Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of service excellence.  This power-talk explores what a WOW moment looks like, sounds and feels like and why delivering them is good for everyone involved.

Occasionally employees will ask themselves, "What's in it for me?" and it's not a bad question.  During this session...I answer it. Every participant will come to understand that an investment of themselves is an investment in themselves and that every customer interaction is an opportunity.  An opportunity to define, not just what they're willing to do, but what they're willing to be.

More than that; every second is the "moment of truth" in the world of customer service.  I've learned a lot about maintaining a consistent service culture that delivers "magical moments" from my years at the Disney University, Disney Institute and the cultures I've been involved in shaping at such companies as Bank of America, SkyTouch Technologies and ING Financial.This is a lively and comedic talk that can be customized to the needs of your event.

Practical Steps to Magical Service Moments
TEAM BUILDING (Half day) 

Creating magical service moments is not something only read in books or theory, it's actionable.  During this session I utilize my twenty-five year experience with service brands to prove we can isolate, identify, define and execute service excellence as leaders.

This is a half-day team building experience that is hands-on and heads-up, designed to explore and solidify the ten points of action for any organization of any size to attain a culture of service excellence. This experience is more than just theory but practical, actionable steps to build or reorganize your service culture.  Participants work in groups to build their company’s own “pavilion” to share values, goals, heritage and culture just as it might appear at EPCOT or a world’s fair. 

Very active, humorous and, frankly, always a big hit.

This is a lively and comedic session that can be customized to the needs of your event.  

Putting it All Together
TEAM BUILDING (Full Day) 
Here it is, the whole "shebang".  I put together a full day and full story arc that encompasses all three of my presentations into a customized and personalized workshop for your brand or organization.  It requires energy, participation and, frankly, a little space as there is a lot of "performance" that takes place among your "cast".

Allow your team to create and perform the story of your brand and emotionally invest in its outcome.

No Books Found For this Speaker!

SweetFrog

Louie is absolutely AMAZING! Everyone loved him. Not surprisingly he has amazing presence and was wonderful to listen and watch! Thank you so much for all of your help!

Tidewater Dental

Louie, was just what the doctor ordered! He was great. The team loved him and were motivated by him.

Adelta

"Louie did an excellent job. We very much enjoyed being with him. Part of the fun is getting to know the speakers and inviting them to our functions."

Director of Marketing Operations

"Louie's talk was a good reminder about why the experience matters. Very entertaining while making excellent points about how to connect with customers in meaningful and memorable ways. Thank you so much for sharing your stories with us. "

Cortland Partners

Your message was very powerful and well received - many of our CI associates had positive things to say. I myself really enjoyed your message, it hit home for me, and I'm going to take it with me!

Blackburn Fisher Scientific

Thank you for providing an inspiring and entertaining evening for our Fisher Scientific Customer Service management team! My week long meeting wrapped up today and I wanted to share some great feedback with you. Principles you highlighted made a profound impact on several members of my team. Your stories were funny, entertaining, and correlated very well to our exciting initiatives for 2004

Regional Director of Stores Kids "R" Us

Louie is an extraordinarily gifted individual who has the capacity to touch the minds and hearts of a room full of skeptical individuals and change their mindsets in one hour and twenty minutes! WHAT A FEAT!

Executive Vice President Customer Service Operations Mutual of Omaha Co.

We were so impressed with Louie's presentation and its relevance to our own customer service...our nearly 1800 customer service associates were treated to a lively, humorous, and uplifting presentation.

SC Dept. of Parks, Recreation & Tourism

You had me in the palm of your hand... I was enthralled by your presentation... I was inspired, and I learned a few things I can apply right here in Columbia S.C.

Rochester Institute of Technology

You have the remarkable and uncommon ability to use your natural skills in humor and drama to clearly convey the more serious parts of your presentation. You entertained us, but you also used the fact that you'd gotten our attention to drive home key concepts in your presentation. That's a rare skill-you were astonishingly good!

Science of Story: Use Your Hands!
Tuesday, November 28, 2017

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