John Tschohl

Internationally Recognized Speaker, Author, and Service Strategist

John Tschohl, called the "Guru of Customer Service" by USA Today, Time and Entrepreneur magazines, is a best selling author, the internationally recognized service strategist and president of Service Quality Institute, the global leader in customer service.

For the last 30 years he has solely focused on helping organizations drive a service culture through his technology built on practicality, simplicity and common sense.  With his credibility and focus on empowerment he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.

Tschohl is dynamic, hard hitting, and inspirational.  His experience and "guru" status provide the credibility critical to get management buy-in.  He will create an emotional buy-in using measureable data that CEO's respond to.  His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads in Customer Service.  John's message is based on common sense built around his 39 years in speaking, designing training programs, and developing a high performance workforce.

Featured on major television shows from Good Morning America, CNBC and PBS to USA Today's cover story, newspapers, radio stations, and magazines from almost every corner of the world. John's technology and books are in 11 languages, represented in over 4 countries, and 90 percent of Service Quality Institute's business is international.

To book John Tschohl call Executive Speakers Bureau at 800-754-9404.

See Below for Full Bio

  • Speaking Topics:

    Customer Relations Mgmt, Customer Service, e-Commerce

  • Travels From:

    Minnesota

  • Price:

    $20,000 - $30,000

    Notes on Fees

  • Videos
  • Full Bio
  • Speech Topics
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  • Testimonials
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John Tschohl - International Keynote Speaker - Executive Speakers Bureau

John Tschohl, called the "Guru of Customer Service" by USA Today, Time and Entrepreneur magazines, is a best selling author, the internationally recognized service strategist and president of Service Quality Institute, the global leader in customer service.

For the last 30 years he has solely focused on helping organizations drive a service culture through his technology built on practicality, simplicity and common sense.  With his credibility and focus on empowerment he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.

Tschohl is dynamic, hard hitting, and inspirational.  His experience and "guru" status provide the credibility critical to get management buy-in.  He will create an emotional buy-in using measureable data that CEO's respond to.  His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads in Customer Service.  John's message is based on common sense built around his 39 years in speaking, designing training programs, and developing a high performance workforce.

Featured on major television shows from Good Morning America, CNBC and PBS to USA Today's cover story, newspapers, radio stations, and magazines from almost every corner of the world. John's technology and books are in 11 languages, represented in over 4 countries, and 90 percent of Service Quality Institute's business is international.

To book John Tschohl call Executive Speakers Bureau at 800-754-9404.

Achieving Excellence through Customer Service

A service strategy is critical in today’s global competitive marketplace.  Organizations need to focus on creating a customer experience and need to see themselves as a service leader not as a bank, government, telecommunications, retail or health care.  Everyone from the CEO to the lowest front line employee must walk the talk.  The commitment and strategy must start with top management and all employees must be trained in the art of customer service with new fresh material every 4-6 months.  Customer friendly systems and procedures built around Empowerment and Speed with an empowered workforce are essential to the service strategy.  The Internationally Recognized Service Strategist and Customer Service Guru shares his vision with this overview of the presentation.

Empowerment:  A Way of Life

Empowerment is all about having millions and millions of over happy customers.  It’s the ultimate in customer service.  Empowerment is not about breaking the rules but bending them to keep customers happy.

Speed

Speed dramatically decreases the time it takes to do a project and deliver results.  Doing it Fast, Doing it Now and Doing it Right.  Alter your employees mindset, eliminate barriers and review policies.  Speed provides a competitive advantage that crushes your competition. 

Loyalty for Life

Every organization makes mistakes, blows it or has customer misunderstandings.  Service recovery can turn angry customers into customers who will the Loyal for Life, all in just 60 seconds or less.  Empowerment is the backbone of the service recovery principle.

Cashing In:  Make More Money, Get a Promotion and Love Your Job

Believe in yourself.  Remove self-imposed limitations.  Mater the art of customer service, service recovery and learn how to make more money, get promoted and love your job.

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