Jenn Lim

  • CEO & Chief Happiness Officer of Delivering Happiness
  • Consultant at Zappos.com
  • Inspires others to actualize their own sustainable culture for positive ROI

Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life.

Jenn has been a consultant with Zappos from its start-up days in 2003 to the $2B business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability.

Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives).

Jenn has traveled to over 30 countries to speak on this equation and most importantly, share the practical ways of HOW this equation works.

Upon the discovery that every organization can have similar results, DH evolved into the culture coach-sulting company it is today...to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI.

Today, Jenn is dedicated to growing DH to inspire people, companies and communities to change their world, so together, we can change the world.

To book Jenn Lim call Executive Speakers Bureau at 901-754-9404. 

See Below for Full Bio

  • Speaking Topics:

    Business Culture, Business Motivational, Business Performance, Employee Engagement, Employee Retention, Leadership, Management

  • Travels From:

    California

  • Price:

    $30,000 - $50,000

    Notes on Fees

  • Videos
  • Full Bio
  • Speech Topics
  • Books
  • Testimonials
  • News

Jenn Lim - Happiness as a Successful Business Model

Delivering happiness: Jenn Lim at TEDxMidwest

Saba @Work 2014 KEYNOTE: Jenn Lim, CEO and Chief Happiness Officer of Delivering Happiness

Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life.

Jenn has been a consultant with Zappos from its start-up days in 2003 to the $2B business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability.

Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives).

Jenn has traveled to over 30 countries to speak on this equation and most importantly, share the practical ways of HOW this equation works.

Upon the discovery that every organization can have similar results, DH evolved into the culture coach-sulting company it is today...to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI.

Today, Jenn is dedicated to growing DH to inspire people, companies and communities to change their world, so together, we can change the world.

To book Jenn Lim call Executive Speakers Bureau at 901-754-9404. 

Happiness as a Business Model

Making dollars and sense of why an investment in happiness will increase your productivity, profitability and sustainability as a company.

Culture as a Competitive Advantage

Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.

Living with Passion and Purpose

Jenn’s personal life lessons and discoveries through her own journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.

The Story of CEO Tony Hsieh and Zappos

Building an enduring brand through WOW customer service and a values-based company culture – from selling shoes to delivering happiness!

Starting, Scaling and Sustaining Culture

Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.

Talent Management Officer, Toyota

“Thank you for speaking at Toyota. I loved your presentation and messaging. You touched on so many topics that I know we can use immediately. You’ve inspired me to leave a legacy that makes a difference in my organization. You are truly an inspiration to all of us, thank you!”

Chief Experience Officer, Cleveland Clinic

“I wanted to thank you for taking the time out of your busy schedule to speak at the Patient Experience Conference at the Cleveland Clinic. You were the highest rated speaker of the event and I believe that it is a testament to your skill as a speaker, but more importantly a validation of your message!”

When it Comes to Culture, Show Not Tell
Wednesday, June 8, 2016

"Hire the right people. They are the living, breathing carriers of your culture. Use clearly articulated and understood values to drive how you behave, communicate, and make decisions. Don't just throw those values up on a wall. Who cares? Create experiences where people feel the values by doing. Demonstrate your values in how you live, work, and interact with each other. Show not tell.”

Jenna Cushner (Click Here to explore careers at Airbnb) —

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    Applied Materials
  • Everything went really well and we really enjoyed having Jack Uldrich as our speaker!  He was entertaining and funny and provided great examples....
    Novo Nordisk
  • I want to thank you for all of your assistance you and Jenny were wonderful. If it had not been for you sending me suggestions I would not have found ...
    West Virginia Tourism
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    ASTD
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    National Association of the Blind
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    ICMI
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    National Apartment Association
  • Thank you to both of you for everything surrounding Mr. Will as our special guest. I suspect, soon, I will be in touch regarding our next event. 
    Oxford Financial
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    Gates Corp.
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    First Midwest Bank
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    Ocala Eye
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    Schneider Electric
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    IBM
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    Alan Hobson
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    Capitol One
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    Chem-Dry
  • As always, you deliver excellent service. Thanks!
    Camden National Bank
  • We could not have done it without you.  Thank you for the outstanding suggestions.  The speakers were by far the best we have ever had.
    FedEx
  • “Thank you guys it was a pleasure working with you.... You made the whole process easy. Thanks again”
    CableNation
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    Amdocs
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    Indiana Youth Institute
  • Thanks to Richard and Jo for all the coordination. Another homerun from Executive Speakers Bureau!  
    Wisconsin Hospital Association
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    Arizona Hospital and Healthcare Assn.
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    Cregger Company
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    Milliman
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    Boys & Girls Club
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    Burns & McDonnell
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    ICMI
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    North Carolina Hospital Association
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    Intel
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    Johnson & Johnson
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    The Nebraska Hospital Association
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    Ohio Hospital Association
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    EAIE
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    Sigma Systems
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