Jeanne Bliss

  • Customer Service Expert
  • Observer of Companies
  • Customer Experience Expert

Jeanne Bliss is not an evangelist or observer of companies; she is a customer experience expert

As the Customer Leadership Executive for five large U.S. market leaders, Jeanne fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands’ customer loyalty. She has driven achievement of 95 percent loyalty rates, changing customer experiences across 50,000-person organizations.

Jeanne Bliss developed her passion for customer loyalty at Lands’ End, Inc., where she reported to the company’s founder and executive committee as leader for the Lands’ End customer experience. She was Senior Vice President of Franchise Services for Coldwell Banker Corporation. Jeanne served Allstate Corporation as its chief officer for customer loyalty & retention. She was Microsoft Corporation’s General Manager of Worldwide Customer & Partner Loyalty. At Mazda Motor of America she initiated the brand’s retention effort.

After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne founded CustomerBliss  in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.

Jeanne Bliss is a worldwide customer service speaker, dynamic workshop presenter, and energetic coach and consultant who can transform your organization’s thinking about the customer experience, and put the power of customer profitability to work for you.

To book Jeanne Bliss call Executive Speakers Bureau at 901-754-9404.

See Below for Full Bio

  • Speaking Topics:

    Cancer, Customer Experience, Customer Service, Innovation, Motivation

  • Travels From:

    Washington

  • Price:

    $15,000 - $20,000

    Notes on Fees

  • Videos
  • Full Bio
  • Speech Topics
  • Books
  • Testimonials
  • News

Earning Your Customer's Rave

Get to Know Jeanne Bliss

Jeanne Bliss is not an evangelist or observer of companies; she is a customer experience expert

As the Customer Leadership Executive for five large U.S. market leaders, Jeanne fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands’ customer loyalty. She has driven achievement of 95 percent loyalty rates, changing customer experiences across 50,000-person organizations.

Jeanne Bliss developed her passion for customer loyalty at Lands’ End, Inc., where she reported to the company’s founder and executive committee as leader for the Lands’ End customer experience. She was Senior Vice President of Franchise Services for Coldwell Banker Corporation. Jeanne served Allstate Corporation as its chief officer for customer loyalty & retention. She was Microsoft Corporation’s General Manager of Worldwide Customer & Partner Loyalty. At Mazda Motor of America she initiated the brand’s retention effort.

After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne founded CustomerBliss  in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.

Jeanne Bliss is a worldwide customer service speaker, dynamic workshop presenter, and energetic coach and consultant who can transform your organization’s thinking about the customer experience, and put the power of customer profitability to work for you.

To book Jeanne Bliss call Executive Speakers Bureau at 901-754-9404.

Become a Beloved & Prosperous Company that Earns Social Media Raves & Growth

Helping Companies Grow…by Improving Customers’ Lives

How to Build Your Customer-Driven Growth Engine

Leading Customer Experience Transformation & Innovation

The role of the Chief Customer OfficerUnite Your C-Suite to Transform Your Business

Johnson & Johnson

You provided us with clear direction and a practical roadmap to begin our journey to improve our customer experience. I continue to refer to “Chief Customer Officer” as THE BOOK - our Bible for Customer Engagement"!

Canada Post

I wanted to thank you for your presentation at the Direct Summit. Our delegates found your insight informative and energizing – great way to kick off the conference. I personally enjoyed it and have been a champion of this ideology both internally and externally when consulting with our retailers.

Monsanto Portugal

Once again I would like to thank you very much for your presentation. It exceeds the expectations for all of us. It’s amazing, especially considering that the expectations weren’t small!! Thank you for joining us on this journey! Um abraço! (In English it means ‘a hug’)
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TESTIMONIALS

Testimonials
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    NBC
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    CableNation
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    Camden National Bank
  • You ladies really are the BEST!  After this event I am going to be on the hunt for keynote speakers in May.  I really want to work with you ...
    ICMI
  • Bridgeworks was awesome!!! Great feedback from all!! Thanks for all of your collaboration and positive we'll use you in the future.  
    Johnson & Johnson
  • "As I mentioned before, your engagement model was incredibly easy to work with, and I know we came to you on short notice!  I would highly recomm...
    Capitol One
  • "Your tenacity and persistence in staying in touch with us is a model example of good salesmanship and partnering.  I will be using you as an exa...
    Schneider Electric
  • Mr. Schelp you are a Rock Star! Thank you!!!  Deal #7 is done and more to come!
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    Novo Nordisk
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    The Nebraska Hospital Association
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    Boys & Girls Club
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    Ocala Eye
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    Chem-Dry
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    Sigma Systems
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    ASTD
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    National Apartment Association
  • I want to thank you for all of your assistance you and Jenny were wonderful. If it had not been for you sending me suggestions I would not have found ...
    West Virginia Tourism
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    ICMI
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    Alan Hobson
  • Thanks to Richard and Jo for all the coordination. Another homerun from Executive Speakers Bureau!  
    Wisconsin Hospital Association
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    National Association of the Blind
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    FedEx
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    Intel
  • Angela, you & your team have my endorsement for making Memphis events successful. People should use you to plan their next event.
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    Ohio Hospital Association
  • Our bank has held an annual business and economic conference for the past 9 years.  We have worked with Executive Speakers every year and I have ...
    First Midwest Bank
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    Milliman
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    Applied Materials
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    CoreLogic
  • "I want to thank you for helping with our Principals Day event. Marshall Goldsmith was excellent. Not only is Marshall the consummate professional, be...
    Burns & McDonnell
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    Indiana Youth Institute
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    EAIE
  • Thank you to both of you for everything surrounding Mr. Will as our special guest. I suspect, soon, I will be in touch regarding our next event. 
    Oxford Financial
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    IBM
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    Arizona Hospital and Healthcare Assn.
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    Cregger Company
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