Dr. Jay Kaplan Speech Video
A skilled physician with a long history of clinical and management excellence, Dr. Jay Kaplan is the Medical Director of the Studer Group. Nationally recognized as both an expert in the clinical areas of Emergency Medicine and in service excellence, Dr. Kaplan is committed to changing the face of health care today. Jay Kaplan's love of medicine and dedication to excellence is so strong that he continues to practice clinically in the Emergency Department to ensure that he remains close to the patient's, employee's, and physician's points of view.
As the author and presenter of over 150 seminars and presentations nationwide, Jay is an outstanding educator and has been awarded national teaching honors in 1996 and 1999 by his colleagues. A graduate of Harvard College and Harvard Medical School, Jay has been practicing Emergency Medicine since 1980 with outstanding results. He has served as Chairman of the Department of Emergency Medicine (1985-2001) and as a Medical Staff Officer (1993-2001) and President of the Medical Staff (1999-2001) at a large east coast medical center. He was also Chairman of Emergency Services for a large health care system (1998-2001), charged with creating a brand-name emergency services product excelling in patient satisfaction and clinical quality outcomes, and he was a Vice President of Medical Affairs for a large medical group. Under his guidance his health system emergency departments reached the 98th percentile in patient satisfaction among health systems surveyed by a national survey company. He brings the perspective of both the practicing clinician and that of medical staff leader to what he does.
An expert in the culture change process, Jay has worked with hospitals, emergency departments, and medical groups to implement specialized systems to hardwire service excellence. A dynamic leader with expertise in aligning physiciansandhospitals,Jay Kaplan combines a practical approach of how to do it with the ability to touch those in the audience and inspire and catalyze change.
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"Service and Quality, People and Process - How to Make Your Department (Hospital) a Great Place"
"Getting Better Faster Than the Other Guy - How to 'Astonish' Our Patients, Our Staff, and Our Medical Staff"
"Nurses are from Saturn, Physicians are from Jupiter, Health Care Administrators are from Mars - How Can We Speak the Same Language?"
"Clinical Quality and Service Excellence in the Emergency Department - Can You Separate the Two?"
"The Roles of Physicians in Leadership - Different Roles for Different Times"
"Leadership and Accountability - Bridging the Gap between Idea and Implementation"
"Leadership's Role in Enhancing Patient, Staff and Medical Staff Satisfaction""Engagement, Alignment & Leadership - Rx for a Bright Future"
"Engaging Physicians in Service and Operational Excellence"
"Journey to Excellence - Leadership's Role and Responsibility,""Physician Satisfaction - The Competitive Advantage"
"Service & Operational Excellence - How to Make More $ and Feel Better at the End of Your Day" (session whose title can get physicians in the room)
"Customer-Focused, Family-Centered Emergency Care""All 'Stressed Out' - How to Prevent Burnout"
"Beyond Patient Care - How to Thrive in these Difficult and Competitive Times"
"Quality Gets You in the Game, Service Helps You Win It"
"Time Management - Lessons from the Business World"
"Physician Leadership and Service Excellence - How to Thrive in these Difficult Times"
"Strategies to Inspire Change and Avoid Madness"
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