Jay Kaplan

Skilled Physician & Health Care Expert

A skilled physician with a long history of clinical and management excellence, Dr. Jay Kaplan is the Medical Director of the Studer Group. Nationally recognized as both an expert in the clinical areas of Emergency Medicine and in service excellence, Dr. Kaplan is committed to changing the face of health care today. Jay Kaplan's love of medicine and dedication to excellence is so strong that he continues to practice clinically in the Emergency Department to ensure that he remains close to the patient's, employee's, and physician's points of view. 

As the author and presenter of over 150 seminars and presentations nationwide, Jay is an outstanding educator and has been awarded national teaching honors in 1996 and 1999 by his colleagues. A graduate of Harvard College and Harvard Medical School, Jay has been practicing Emergency Medicine since 1980 with outstanding results. He has served as Chairman of the Department of Emergency Medicine (1985-2001) and as a Medical Staff Officer (1993-2001) and President of the Medical Staff (1999-2001) at a large east coast medical center. He was also Chairman of Emergency Services for a large health care system (1998-2001), charged with creating a brand-name emergency services product excelling in patient satisfaction and clinical quality outcomes, and he was a Vice President of Medical Affairs for a large medical group. Under his guidance his health system emergency departments reached the 98th percentile in patient satisfaction among health systems surveyed by a national survey company. He brings the perspective of both the practicing clinician and that of medical staff leader to what he does. 

An expert in the culture change process, Jay has worked with hospitals, emergency departments, and medical groups to implement specialized systems to hardwire service excellence. A dynamic leader with expertise in aligning physiciansandhospitals,Jay Kaplan combines a practical approach of how to do it with the ability to touch those in the audience and inspire and catalyze change.

To book Jay Kaplan call Executive Speakers Bureau at 901-754-9404.

See Below for Full Bio

  • Speaking Topics:

    Healthcare

  • Travels From:

    Arkansas

  • Price:

    $7,500 - $10,000

    Notes on Fees

  • Videos
  • Full Bio
  • Speech Topics
  • Books
  • Testimonials
  • News

Dr. Jay Kaplan Speech Video

A skilled physician with a long history of clinical and management excellence, Dr. Jay Kaplan is the Medical Director of the Studer Group. Nationally recognized as both an expert in the clinical areas of Emergency Medicine and in service excellence, Dr. Kaplan is committed to changing the face of health care today. Jay Kaplan's love of medicine and dedication to excellence is so strong that he continues to practice clinically in the Emergency Department to ensure that he remains close to the patient's, employee's, and physician's points of view. 

As the author and presenter of over 150 seminars and presentations nationwide, Jay is an outstanding educator and has been awarded national teaching honors in 1996 and 1999 by his colleagues. A graduate of Harvard College and Harvard Medical School, Jay has been practicing Emergency Medicine since 1980 with outstanding results. He has served as Chairman of the Department of Emergency Medicine (1985-2001) and as a Medical Staff Officer (1993-2001) and President of the Medical Staff (1999-2001) at a large east coast medical center. He was also Chairman of Emergency Services for a large health care system (1998-2001), charged with creating a brand-name emergency services product excelling in patient satisfaction and clinical quality outcomes, and he was a Vice President of Medical Affairs for a large medical group. Under his guidance his health system emergency departments reached the 98th percentile in patient satisfaction among health systems surveyed by a national survey company. He brings the perspective of both the practicing clinician and that of medical staff leader to what he does. 

An expert in the culture change process, Jay has worked with hospitals, emergency departments, and medical groups to implement specialized systems to hardwire service excellence. A dynamic leader with expertise in aligning physiciansandhospitals,Jay Kaplan combines a practical approach of how to do it with the ability to touch those in the audience and inspire and catalyze change.

To book Jay Kaplan call Executive Speakers Bureau at 901-754-9404.

"Service and Quality, People and Process - How to Make Your Department (Hospital) a Great Place"

"Getting Better Faster Than the Other Guy - How to 'Astonish' Our Patients, Our Staff, and Our Medical Staff"

"Nurses are from Saturn, Physicians are from Jupiter, Health Care Administrators are from Mars - How Can We Speak the Same Language?"

"Clinical Quality and Service Excellence in the Emergency Department - Can You Separate the Two?"

"The Roles of Physicians in Leadership - Different Roles for Different Times"

"Leadership and Accountability - Bridging the Gap between Idea and Implementation"

"Leadership's Role in Enhancing Patient, Staff and Medical Staff Satisfaction""Engagement, Alignment & Leadership - Rx for a Bright Future"

"Engaging Physicians in Service and Operational Excellence"

"Journey to Excellence - Leadership's Role and Responsibility,""Physician Satisfaction - The Competitive Advantage"

"Service & Operational Excellence - How to Make More $ and Feel Better at the End of Your Day" (session whose title can get physicians in the room)

"Customer-Focused, Family-Centered Emergency Care""All 'Stressed Out' - How to Prevent Burnout"

"Beyond Patient Care - How to Thrive in these Difficult and Competitive Times"

"Quality Gets You in the Game, Service Helps You Win It"

"Time Management - Lessons from the Business World"

"Physician Leadership and Service Excellence - How to Thrive in these Difficult Times"

"Strategies to Inspire Change and Avoid Madness" 

No Books Found For this Speaker!
No Testimonials Found For this Speaker!
No News Found For this Speaker!
X

FIND A SPEAKER

TESTIMONIALS

Testimonials
  • "Thanks to you and Jo for all your efforts.  Connie Podesta and Roger Dow were great!"   
    National Apartment Association
  • "I LOVE this list that you sent me! I emailed several different places on Tuesday an...
    CoreLogic
  • "I will be sure that all involved know what a wonderful resource you have been. The universe smiled on me when I discovered Executive Speakers and you...
    Ocala Eye
  • The Nebraska Hospital Association along with numerous other state hospital associations have enjoyed a long-standing relationship with Executive Speak...
    The Nebraska Hospital Association
  • Thanks to Richard and Jo for all the coordination. Another homerun from Executive Speakers Bureau!  
    Wisconsin Hospital Association
  • Thank you to both of you for everything surrounding Mr. Will as our special guest. I suspect, soon, I will be in touch regarding our next event. 
    Oxford Financial
  • "I wanted to share with you feedback of my experience in working with Executive Speakers Bureau.. Very responsive and detail oriented.  When I wa...
    Amdocs
  • "Everyone loved Bob and he was so nice on site. Thank you for all you did. The process was so easy and we will definitely work with you again next yea...
    NBC
  • "We loved our speakers. Thanks to you and your team for your outstanding service and thank you for your patience!"

    National Association of the Blind
  • "OMG Richard! As always you make me look like a rock star. Every single speaker we selected hit it out of the park. Thank you again. Can't even say wh...
    Arizona Hospital and Healthcare Assn.
  • "Let me just say again, what a pleasure it is to work with you and ESB. You really make it harder for others to reach the bar."
    ASTD
  • Everything went really well and we really enjoyed having Jack Uldrich as our speaker!  He was entertaining and funny and provided great examples....
    Novo Nordisk
  • The event was EASY Cake! and it went over very very well.  Thank you so much for the help and organization, it made my life very easy. 
    Boys & Girls Club
  • "You made my job so much easier! You are the only bureau I will use."     
    Sigma Systems
  • "It was a great pleasure to work with you in making this event a success. Your professionalism, attention to detail and response to all my questions a...
    Fellowship of Christian Athletes
  • "Let me tell you that the ESB team and Christine's responsiveness, follow up, proactivity, industry knowledge, and overall customer service was phenom...
    Clear Link
  • You ladies really are the BEST!  After this event I am going to be on the hunt for keynote speakers in May.  I really want to work with you ...
    ICMI
  • Bridgeworks was awesome!!! Great feedback from all!! Thanks for all of your collaboration and positive we'll use you in the future.  
    Johnson & Johnson
  • "Your tenacity and persistence in staying in touch with us is a model example of good salesmanship and partnering.  I will be using you as an exa...
    Schneider Electric
  • "The group that I work with to obtain all of my keynote speakers is Executive Speakers Bureau and I can tell you that I don’t like working with ...
    Indiana Youth Institute
  • We truly appreciate the excellent support and attention to detail we have received from Executive Speakers Bureau.  They have provided us with so...
    IBM
  • "I appreciate your recommendations.  In addition, you are always a pleasure to work with and understand the pains of an over worked meeting plann...
    Milliman
  • "My entire team has enjoyed the experience of working with you and ESB more than words can express. Everything was handled in a professional and timel...
    Cregger Company
  • "Richard, Your ability to put me in front of just the right group again and again, is nothing short of amazing. You work your tail off, you sweat the ...
    Alan Hobson
  • "My mind was very much at ease knowing that Jack Uldrich was so well prepped.  I will definitely use your agency again."  
    EAIE
  • I want to thank you for all of your assistance you and Jenny were wonderful. If it had not been for you sending me suggestions I would not have found ...
    West Virginia Tourism
  • "I shared with Kaplan [Mobray] that I had never had this type of experience with ANY vendor I have worked with in the past. Your responsiveness to urg...
    Gates Corp.
  • "WOW, is all I have to say and thank you!  Our event was a huge success and you never steer me wrong, both David Cottrell and Ryan Estis were exc...
    ICMI
  • "We not only went 3 for 3 but I'd say they were all home runs! Thanks for your help on the speakers. It was a key and very positive component of our c...
    Chem-Dry
  • As always, you deliver excellent service. Thanks!
    Camden National Bank
  • “Thank you guys it was a pleasure working with you.... You made the whole process easy. Thanks again”
    CableNation
  • "Thank you so much for all your help in putting this together on such short notice. I will definitely use your services again in the future."
    Applied Materials
  • Our bank has held an annual business and economic conference for the past 9 years.  We have worked with Executive Speakers every year and I have ...
    First Midwest Bank
  • "This year’s speaker line-up at our Summer Meeting was the best yet. We knocked it out of the park. Thanks for all your help securing such excel...
    North Carolina Hospital Association
  • I’ve used the services of a number of speakers bureaus in the past. However, my current experience working with the Executive Speakers Bureau ha...
    Intel
  • "I want to thank you for helping with our Principals Day event. Marshall Goldsmith was excellent. Not only is Marshall the consummate professional, be...
    Burns & McDonnell
  • We could not have done it without you.  Thank you for the outstanding suggestions.  The speakers were by far the best we have ever had.
    FedEx
  • Thanks to you, Jo and the rest of your team.  You are the BEST.  Knowing you are behind a speaker allows us the luxury of concentrating on o...
    Ohio Hospital Association
  • "As I mentioned before, your engagement model was incredibly easy to work with, and I know we came to you on short notice!  I would highly recomm...
    Capitol One
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call us to discuss how we can help find the right speaker for your organization.

Get Ideas in 2 Hours or Less

Please fill in information below

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in two hours or less.


Privacy by SafeSubscribeSM