Jason Wolf - Patient Experience
The Beryl Institute
Jason Wolf is a passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare. As President of The Beryl Institute, Jason has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging over 45,000 members and guests in more than 50 countries and establishing the framework for the emerging profession of patient experience.
A central leader in expanding the patient experience movement, Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. He also established and currently serves as President of Patient Experience Institute, an independent, non-profit, committed to the improvement of patient experience through evidence-based research, continuing education and professional certification.
Prior to leading the Institute, Jason designed and led the organization change, service, and leadership development strategies with HCA, working with over 45 facilities on improvement and change efforts. He also conducted groundbreaking research to identify the characteristics of high performance healthcare organizations.
Jason is a sought after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, including two books on Organization Development in Healthcare, and over 25 white papers on patient experience improvement.
Call Executive Speakers Bureau to book Jason Wolf 901-754-9404.
What Matters in Patient Experience: A Case for a New Mindset in Healthcare
Defining Patient Experience: Four Keys to Experience Excellence
The ROI of Experience: Four Outcomes for Healthcare Success The 8 Guiding Principles for Patient Experience Excellence
It’s Time to Give a "Tweet”: Social Media & the Patient Experience
The State of Patient Experience: Five Strategic Keys to Success
The Art of Balancing: Creating and Sustaining High Performance Healthcare Organizations
Sustaining Patient Experience Success: The Power of Culture, Leadership, and People
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