Recognized as a leading authority on talent management, organizational transformation and employee retention. Smith teaches businesses how to create exceptional workplaces that attract, retain and motivate talented people.
“The backbone of any organization is the people on the front line. No matter what industry you are in, success depends on engaging their creative abilities and accelerating the performance of the entire workforce, from the bottom to the top.”
As an international speaker and author, Smith has addressed organizations in over 26 countries. He has spoken to hundreds of associations, human resource associations, healthcare organizations and businesses. Key topics include how to:
- Manage change
- Create best places to work
- Build strong leaders
- Business transformation
- Deliver outstanding customer service
- Attract, retain and engage your workforce
- Grow your business and increase sales
Smith’s presentations are inspirational, informative and entertaining with a highly interactive style that connects with audiences. He combines story and strategy to teach audiences how to create high performance organizations that lead change, growth and innovation.
As the founder and Lead Navigator of Chart Your Course International Inc., Smith helps executives and business owners accelerate individual and organizational performance and navigate through increasing rates of change. He helps design strategies and processes to grow organizations and implements business initiatives creating clearer direction, increased profitability, stronger executive teams, improved communication and happier and more productive employees.
Clients include Malcolm Baldrige National Quality Award winners and Fortune magazine's “Top 100 Best Places to Work.” Smith has also designed professional development programs for national and international organizations including Yamaha, Ace Hardware, AFLAC, Hallmark Cards, Sony, Deloitte, Bobcat, Kaiser Permanente, AT&T, Turner Broadcasting, Delta Airlines and Honda.
Smith built his career on the front line as a U.S. Army Officer. He worked for the Army Surgeon General as a senior consultant responsible for quality management and strategic planning for the U.S. Army Medical Department. In addition, he served on the Board of Examiners for the Malcolm Baldrige National Quality Award, the nation’s highest honor for business excellence presented by the President of the United States.
Smith has written and published over 350 articles and 9 books including his latest, Fired Up! Leading Your Organization to Achieve Exceptional Results. He has been featured in hundreds of magazines and trade journals and appeared on numerous television and radio programs, including Bloomberg Business News and PBS television.
Leading Your Organization to Achieve Exceptional Results
Build a high-energy workplace that drives performance, generates more profits, increases sales and provides outstanding customer service. Engaging employees involves proper selection, reward and recognition systems, incentives and employee empowerment, employee development, loyalty, motivation and effective communication skills. Based on proven concepts, you will be able to develop a plan that will generate measurable, bottom-line performance improvement results immediately. As a result you will be able to adapt to changing trends and manage shifts in markets, competition and customer preferences in today's work environment.
Transforming Workers to Winners:
What Good Organizations Do to Achieve Extraordinary Results
The backbone of any organization is the people on the front line. No matter what industry you are in, success depends on engaging their creative abilities and accelerating the performance of the entire workforce, from the bottom to the top. Based on proven concepts, you will learn how to achieve measurable, bottom-line performance improvement results in a short period of time. You will learn how to design employee involvement and engagement programs that harness the creative abilities, accelerate performance and generate bottom-line results. The end product will allow businesses to quickly enhance their performance and create a foundation of sustained improvement, drive change and improved employee retention and engagement.
Here Today, Here Tomorrow:
Proven Ways to Engage, Retain and Motivate Your Top Talent
The key to success for any organization is the ability to attract and retain skilled and talented people. Good organizations make employee retention a core element of their talent management and organizational development strategy. Those that fail to make employee retention a priority are at risk of losing their top talented people to the competition. This seminar shows you how to design an effective talent management strategy that provides a comprehensive road map for not only attracting and keeping talented employees, but for motivating and engaging them to achieve a higher level of performance—saving organizations countless amounts of money.
Managing Change in Turbulent Times:
Keeping Your Employees Engaged, Motivated and Heading in the Right Direction
The current economic crisis has affected people in different ways – new directions, new strategies and ongoing uncertainty continue to plague the workforce. Your success depends on getting people to let go of the past and focus on the future. Businesses must harness the creative abilities of the workforce and accelerate performance from the bottom to the top. Based on proven concepts, you will learn to achieve measurable, bottom-line performance improvement results in a short period of time. As a result you will be able to quickly enhance organizational performance and create a foundation of sustained improvement, change and innovation.
What Leaders Do To Accelerate Performance and Generate Bottom-Line Results
Studies show the personal actions of the leader is the most important factor in driving profits and retaining employees as well as contributing to the financial success of the organization. This session will provide attendees with the five key strategies that drive performance and organizational success. You will learn how to reward, motivate, engage, make accountable and coach people toward higher performance. By building confidence in your abilities you will be able to handle leadership challenges and lead your people to sustained high performance. You will gain a comprehensive range of very practical and highly effective leadership tools and approaches that can be implemented immediately.
Hire the Best, Forget the Rest!
How to Hire Top People Each and Every Time
The worst mistake employers make is hiring the WRONG people. Learn the skills, processes and the knowledge you need to identify and hire top performers each and every time -- those that will perform in the top 20%. Successful hiring doesn't start with a job posting and end when a candidate has been selected. It is a structured process that begins with a clear, well defined definition of what capabilities a good candidate must have to be successful and it ends with ensuring the selected individual accepts the offer and joins the organization in a positive way.
Fast, Focused and Friendly:
The Essentials of Great Customer Service
Learn to create a system of exceptional customer service keeping you profitable and ahead of the competition. This workshop will help you, your staff, and your business develop the right attitude and emotionally connect with your customers. This session provides dozens of tips and strategies that can be implemented immediately. Discover how to hire, manage and reward your employees so they act quickly, take responsibility and deliver a high level of service to your customers.
How to Enhance Communication and Build Effective Teams
Team members differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Powerful communication skills and an understanding of the differences in the way people communicate are essential to effective relationships in the workplace. People will learn how to understand each other and resolve their differences. The seminar incorporates a behavior assessment to give a more complete understanding of yourself and others. You will become a more successful leader and make interactions with others more efficient and effective. This program will unlock some of the mysteries in dealing with people on and off the job.
Rolando Marchis, President, Odyssey Transformational Strategies
“[Greg’s] insights into determining issues, problems and opportunities inside any company are among the best I have seen. He can literally walk into a company or organization, and just by observing people work and communicate and asking a number of key questions, he can … understand why the company is not advancing the progress on its own and what it needs to do to move forward. If you want problems identified and solutions provided and implemented, Greg is one of the best I have seen. You will go ‘right’ by working with Greg.”
Dave Dibble, Director of Marketing, Sunshine Companies
“Four hours of my time in your seminar has resulted in a 51% improvement of our revenues during the first quarter of the year. We should reach $450-500 million easily. Our teams work smart as well as hard and each member is having a lot more fun working together. You are the ‘Deal of the Century.’”
Melodi Szymczak, Director, Vital Learning
“Greg is a creative genius. He is laser-focused on providing his clients with solutions in talent management, leadership development and customer service. He gets the job done and will produce the results you need.”
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