Brian Lee

Patient Satisfaction & HCAHPS Expert

Brian Lee, CSP is one of North America's leading experts in the field of Patient Satisfaction, HCAHPS, Value-Based Purchasing, and Nurse and Employee Retention.

Brian is a best-selling author and sought-after presenter in the healthcare industry (having presented all over North America, and 14 countries worldwide).

His publications include

  • Keep Your Nurses for Life
  • Satisfaction Guaranteed
  • How to Satisfy Every Customer, Every Time

    He has published more than 60 audio and video training programs, including Essential Secrets to Become the Healthcare Employer of Choice. As the CEO of Custom Learning Systems Group LTD, Brian and his team have led hundreds of hospitals and healthcare organizations through the journey to service excellence: many of his clients have earned regional and national recognition for extraordinary patient and employee satisfaction.

    Known as Healthcare's "Mr. Loyalty," Brian not only educates his audience on the how-to's of patient, staff, and physician loyalty (a particularly important subject in this era of HCAHPS and Value-Based Purchasing), he also inspires hope and commitment, resulting in a renewed passion for care-giving.
  •  

    See Below for Full Bio

    • Speaking Topics:

      Customer Service, Leadership, Motivation

    • Travels From:

      Canada

    • Price:

      $7,500 - $10,000

      Notes on Fees

    • Videos
    • Full Bio
    • Speech Topics
    • Books
    • Testimonials
    • News
    No Videos Found For this Speaker!

    Brian Lee, CSP is one of North America's leading experts in the field of Patient Satisfaction, HCAHPS, Value-Based Purchasing, and Nurse and Employee Retention.

    Brian is a best-selling author and sought-after presenter in the healthcare industry (having presented all over North America, and 14 countries worldwide).

    His publications include

  • Keep Your Nurses for Life
  • Satisfaction Guaranteed
  • How to Satisfy Every Customer, Every Time

    He has published more than 60 audio and video training programs, including Essential Secrets to Become the Healthcare Employer of Choice. As the CEO of Custom Learning Systems Group LTD, Brian and his team have led hundreds of hospitals and healthcare organizations through the journey to service excellence: many of his clients have earned regional and national recognition for extraordinary patient and employee satisfaction.

    Known as Healthcare's "Mr. Loyalty," Brian not only educates his audience on the how-to's of patient, staff, and physician loyalty (a particularly important subject in this era of HCAHPS and Value-Based Purchasing), he also inspires hope and commitment, resulting in a renewed passion for care-giving.
  •  

    • Keep Your Nurses and Healthcare Professionals for Life
    • Essential Strategies to Become the Healthcare Employer of Choice
    • The Secrets of Creating World-Class Customer Satisfaction
    • The Secrets of Service Empowerment
    • The Secrets of Personal Enthusiasm
    • The Challenge of Leadership Excellence
    • Building Self-Empowered Teams
    No Books Found For this Speaker!
    No Testimonials Found For this Speaker!
    No News Found For this Speaker!
    X

    FIND A SPEAKER

    TESTIMONIALS

    Testimonials
    • We truly appreciate the excellent support and attention to detail we have received from Executive Speakers Bureau.  They have provided us with so...
      IBM
    • Thanks to Richard and Jo for all the coordination. Another homerun from Executive Speakers Bureau!  
      Wisconsin Hospital Association
    • Everything went really well and we really enjoyed having Jack Uldrich as our speaker!  He was entertaining and funny and provided great examples....
      Novo Nordisk
    • "Thank you so much for all your help in putting this together on such short notice. I will definitely use your services again in the future."
      Applied Materials
    • "WOW, is all I have to say and thank you!  Our event was a huge success and you never steer me wrong, both David Cottrell and Ryan Estis were exc...
      ICMI
    • "I want to thank you for helping with our Principals Day event. Marshall Goldsmith was excellent. Not only is Marshall the consummate professional, be...
      Burns & McDonnell
    • Angela, you & your team have my endorsement for making Memphis events successful. People should use you to plan their next event.
    • "I wanted to share with you feedback of my experience in working with Executive Speakers Bureau.. Very responsive and detail oriented.  When I wa...
      Amdocs
    • Mr. Schelp you are a Rock Star! Thank you!!!  Deal #7 is done and more to come!
    • "You made my job so much easier! You are the only bureau I will use."     
      Sigma Systems
    • "We not only went 3 for 3 but I'd say they were all home runs! Thanks for your help on the speakers. It was a key and very positive component of our c...
      Chem-Dry
    • The Nebraska Hospital Association along with numerous other state hospital associations have enjoyed a long-standing relationship with Executive Speak...
      The Nebraska Hospital Association
    • "Everyone loved Bob and he was so nice on site. Thank you for all you did. The process was so easy and we will definitely work with you again next yea...
      NBC
    • Our bank has held an annual business and economic conference for the past 9 years.  We have worked with Executive Speakers every year and I have ...
      First Midwest Bank
    • I’ve used the services of a number of speakers bureaus in the past. However, my current experience working with the Executive Speakers Bureau ha...
      Intel
    • Thanks to you, Jo and the rest of your team.  You are the BEST.  Knowing you are behind a speaker allows us the luxury of concentrating on o...
      Ohio Hospital Association
    • You ladies really are the BEST!  After this event I am going to be on the hunt for keynote speakers in May.  I really want to work with you ...
      ICMI
    • "My mind was very much at ease knowing that Jack Uldrich was so well prepped.  I will definitely use your agency again."  
      EAIE
    • "Thanks to you and Jo for all your efforts.  Connie Podesta and Roger Dow were great!"   
      National Apartment Association
    • "My entire team has enjoyed the experience of working with you and ESB more than words can express. Everything was handled in a professional and timel...
      Cregger Company
    • "Your tenacity and persistence in staying in touch with us is a model example of good salesmanship and partnering.  I will be using you as an exa...
      Schneider Electric
    • Bridgeworks was awesome!!! Great feedback from all!! Thanks for all of your collaboration and positive we'll use you in the future.  
      Johnson & Johnson
    • As always, you deliver excellent service. Thanks!
      Camden National Bank
    • "OMG Richard! As always you make me look like a rock star. Every single speaker we selected hit it out of the park. Thank you again. Can't even say wh...
      Arizona Hospital and Healthcare Assn.
    • "I LOVE this list that you sent me! I emailed several different places on Tuesday an...
      CoreLogic
    • "Let me just say again, what a pleasure it is to work with you and ESB. You really make it harder for others to reach the bar."
      ASTD
    • The event was EASY Cake! and it went over very very well.  Thank you so much for the help and organization, it made my life very easy. 
      Boys & Girls Club
    • "I will be sure that all involved know what a wonderful resource you have been. The universe smiled on me when I discovered Executive Speakers and you...
      Ocala Eye
    • Thank you to both of you for everything surrounding Mr. Will as our special guest. I suspect, soon, I will be in touch regarding our next event. 
      Oxford Financial
    • "The group that I work with to obtain all of my keynote speakers is Executive Speakers Bureau and I can tell you that I don’t like working with ...
      Indiana Youth Institute
    • "Richard, Your ability to put me in front of just the right group again and again, is nothing short of amazing. You work your tail off, you sweat the ...
      Alan Hobson
    • "We loved our speakers. Thanks to you and your team for your outstanding service and thank you for your patience!"

      National Association of the Blind
    • I want to thank you for all of your assistance you and Jenny were wonderful. If it had not been for you sending me suggestions I would not have found ...
      West Virginia Tourism
    • “Thank you guys it was a pleasure working with you.... You made the whole process easy. Thanks again”
      CableNation
    • "As I mentioned before, your engagement model was incredibly easy to work with, and I know we came to you on short notice!  I would highly recomm...
      Capitol One
    • "I appreciate your recommendations.  In addition, you are always a pleasure to work with and understand the pains of an over worked meeting plann...
      Milliman
    • We could not have done it without you.  Thank you for the outstanding suggestions.  The speakers were by far the best we have ever had.
      FedEx
    Need Suggestions? Have Questions?

    Need Suggestions? Have Questions?

    Call us to discuss how we can help find the right speaker for your organization.

    Get Ideas in 2 Hours or Less

    Please fill in information below

    Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

    Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in two hours or less.


    Privacy by SafeSubscribeSM