Communicating for Results: You don’t have to be right to get it right
Did you know that 85% of our success is attributed to our ability to effectively communicate and maintain healthy relationships? Interpersonal communication skills determine our success both personally and professionally.
Unfortunately, unlike riding a bicycle, frequency of communication does not improve our ability.
Each of us has a unique style in which we communicate. Successful interpersonal communication requires skills and awareness that help individuals tailor their messages to specific audiences.
This session is an opportunity to learn more about the characteristics of each communication style. We will focus on ways to deliberately modify your style in order to create win-win opportunities in your personal and professional life. You will be able to apply the skills, tools and strategies learned in this session immediately.
Managing Multiple Priorities: And staying sane in the process
In a time when every priority claims itself as the most urgent, maintaining focus on your top priorities can be difficult. In order to stay on track, it is crucial to understand the attitudes, behaviors and skills you need to stay efficient and effective.
While the perfect planning system, Outlook tasks, and a smart phone can certainly help improve our productivity, they are not the solution. This fun an interactive session will provide participants an opportunity to learn specific, practical strategies to work smarter, not harder.
Leading in Turbulent Times: Strategies for leaders at every level
Our current business environment presents us with more complex challenges than ever before. Information overload, continuously changing technology, and the rapid pace of change have forced leaders to re-examine traditional approaches to leadership.
What once worked to motivate, engage and inspire others has changed significantly. Because leaders are an organization’s biggest asset or greatest liability, they must be able to use new approaches to turn these challenges into opportunities. So how do effective leaders help teams navigate this chaotic environment in a way that engages people, challenges paradigms and best utilizes the resources at their disposal?
This interactive, practical session will provide an opportunity for leaders to identify and define their current challenges, gain skills, tools and techniques to address these challenges, and most importantly, develop a specific plan of action they can implement immediately.
Leading in turbulent times is demanding and complex, but the solutions don’t have to be. This session will help leaders develop and implement practical strategies that will build high performance teams.
Accountability in Action: Creating high-performing teams
If you seek an organization filled with high-performing, empowered individuals you must become skilled at understanding personal motivation, defining the attitudes and behaviors that are expected of top performers, and developing a system where people choose accountability.
The only way to create an organizational culture where people are accountable for their actions is by clearly articulating expectations.
This session is an opportunity to understand human behavior, develop specific behavioral expectations, and ultimately tap into each individual to achieve maximum results.
Life Is Like a Google Map: Create your road map to success
“If you don’t know where you’re going, any road will take you there.” George Harrison
If you’re headed from Point A to Point B, a quick look at your GPS will confirm that there are dozens of paths to get there. The same is true for meeting our goals and finding success in our lives. The problem comes when we get distracted along the route and find ourselves off course.
When we do this, we often just draw a bulls eye around ourselves and consider it our destination. If you’ve ever blinked and feel like 10 years have gone by, you know how easy it is to get in a rut. Unfortunately, a rut is just a grave with no ends. If we’re not careful, we’ll stay there.
Are you going in the right direction? This is your chance to gauge your progress and make smart course corrections! Get ready for a fun, engaging discussion that will accelerate your personal and professional success.
Challenging People and Challenging Times: Success strategies to manage them both
What’s the difference between successful people and REALLY successful people? The ability to manage the challenges and obstacles life throws at us.
Let’s face it, people can be extremely difficult, and there always seems to be more to do than time to do it. While there’s no magic formula for success, there are tools, skills, and strategies that can take your personal and professional performance to the next level.
Being Stuck Is a Habit: The secrets to getting unstuck
Almost everything we do is a habit Whether it’s your daily jog or tuning in to your favorite T.V. show with a pint of Haagen-Dazs, it’s easy to fall in the trap of going day-to-day in our predictable routine.
If you want things to change, you have to break some habits. Sitting around and waiting for the changes to make themselves is about as effective as riding a bull while applying make-up.
Growing old is inevitable, but growth is optional. Get ready for a fun, engaging and relevant discussion that will propel you to personal and professional success.
Leading Without Authority: Success strategies that get results
The greatest difference between leadership and management is that while management is denoted by title, leadership is an art that someone at any organizational level may demonstrate. Over 90% of leadership occurs from the middle, not the top of the organization.
The difference between successful people and REALLYsuccessful people is the ability to influence others to action.
While there’s no magic formula for success, there are tools, skills and strategies that can take your personal and professional performance to the next level. Get ready for a fun, engaging and relevant discussion that will provide you the tools to help you improve productivity, personal leadership, and communication.
The Art of Leadership: Unleashing your inner superhero
True leaders inspire, build trust, take personal responsibility, and act with integrity.
Most people have a hard time defining the difference between leadership and management. The short answer? Management is something that comes from a promotion, while leadership is an art that must be practiced. Surprisingly, managers are often not an organizations’ key leaders. More than 90% of leadership occurs from the middle, not the top, of the organization.
Personal leadership is the foundation for success. Luckily, it is a skill that can be taught. With practice, everyone can demonstrate the skills, behaviors and attitudes necessary for personal and professional success. This interactive workshop will take your personal leadership skills to the next level.
Balance is Bologna: Defining priorities to find peace of mind
“Work /Life Balance” is something that seems always just beyond our reach. The truth is, balance is bologna! We are all doing the best we can with what we have. The key to stop stressing about “balance” and find peace of mind is to get clear about your true priorities.
In a time when every task claims itself as the most urgent, it is essential to understand the attitudes, behaviors and skills required to efficiently prioritize the competing goals in your life.
This fun and interactive session will provide participants an opportunity to learn specific, practical strategies to work smarter, not harder.
Coaching for Performance: Secrets to employee engagement
The number one source of job dissatisfaction is an employee’s relationship with an immediate supervisor. The ability to effectively coach and develop employees is a major determinant of leadership success.
This session will target specific skills, behaviors, and attitudes necessary for successful coaching. Participants will learn how to define and clarify expectations, give and receive feedback, develop a targeted development plan, and leave the session with tools and strategies that may be used and implemented immediately.
Dealing with Difficult People: Keeping your cool in tough situations
Whether we are managing personal or professional relationships, we all deal with difficult people on a regular basis. While we can’t rid ourselves of these interactions completely, we can learn specific strategies, skills, behaviors, and attitudes that can help make them a whole lot easier.
In this session participants will learn how to identify, understand and interact with individuals that display a variety of difficult behaviors. We will discuss characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult people.
Creating a Culture of Service: Building rapport with external and internal customers
What is it about companies like Zappos and Southwest Airlines that makes them so successful despite the fact they sell basically the same product as their competitors? Any business school case study will show that a culture of service is a critical defining factor of successful organizations, regardless of industry. Customer service isn’t always about outside customers. Sometimes its about vendors and even employees.
This session will provide insight into how to provide personalized service and deal with challenging situations that often leave customers, vendors, and employees feeling dissatisfied with the interaction.
Through practical application tools, discussions and activities, participants will learn to create and maintain a customer service culture that will consistently exceed the expectations of both the internal and external customer.
Hiring & Managing by Design: Attracting and retaining “A" players
Have you ever hired someone who looked “great on paper” but didn’t meet your expectations? Have you ever wondered why some people seem more motivated than others? Beyond skills and abilities, there are intrinsic qualities that make people “A” players and smart organizations know how to look for them.
In today’s competitive and economic environment, it is critical that organizations attract, develop, and retain “A Players.”
This discussion will explore the challenges of antiquated hiring practices and evaluate effective ways to hire and develop the right individuals.
Executive Presentation Skills: The secrets to powerful presentations
The ability to communicate effectively determines our success both personally and professionally. While interpersonal and small group communication is most common, occasionally there is an opportunity to present information in a larger or more public forum. Developing, organizing and presenting information clearly requires specific skills.
There’s a simple formula for successful presentations.
This session teaches speakers at any expertise level valuable tips and strategies for a successful presentation. We will discuss ways to analyze and adapt to any audience, incorporate adult learning principles, and develop and deliver an engaging presentation. This session is highly interactive and allows participants to immediately practice what they learn and receive feedback to improve their presentation skills.
Navigating Change: And staying inspired through the process
Navigating change is not an easy process. Most people naturally resist it, and while constant, change is inherently difficult. To successfully manage change, you must first understand the barriers and gain the tools to necessary to overcome them. This interactive session is an opportunity to understand your own reactions to change, and to learn what is necessary to effectively manage the change process. We discuss skills, behaviors and attitudes necessary not only to survive change, but to thrive.