Andrea Howe is the co-author, with Charles H. Green, of The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust. She is founder and President of BossaNova Consulting Group and also a lead consultant for Trusted Advisor Associates. She previously worked for the $1B technology consulting firm American Management Systems (AMS), where her roles included project manager, client relationship manager, and Director of Leadership Development. In 20 years of consulting, Howe has dramatically increased the effectiveness of thousands of people in client service roles through off-sites, workshops, presentations, and learning programs in interpersonal skills and mindsets.
A skilled seminar leader and speaker serving top global firms in accounting, consulting, and other professional services, Howe addresses strategic topics such as how to:
- Apply three models that are the foundation of all trust-based relationships
- Improve business relationships using all four variables of the trust equation
- Promote customer intimacy and client loyalty
- Develop business with trust
- Apply the dynamics of influence to achieve results
- Deal with conflict in a trust-building way
Pragmatic and engaging, Howe shares with her audiences a rich and diverse toolkit to increase trustworthiness in any stakeholder relationship, starting now.
Howe is a returning guest lecturer for MBA students at American University and George Washington University, and holds an MS in Organization Development from the American University/NTL program (2002), a BBA in Computer Information Systems from Texas A&M (1992), and certifications in team development, collaborative problem-solving, and action learning.
Howe blogs regularly for Forbes.com and Trust Matters. She is also the creator and editor of Hear Us Roar! 28 Stories of Everyday Women Leading Extraordinary Lives, an anthology that inspires others to roar while raising money for charity.
When she is not working, Howe can be found in the art studio creating a new mosaic or enjoying her time as a newlywed. To book Customer Relations Management speaker Andrea P. Howe call Executive Speakers Bureau at 800-754-9404.
Most Requested Topics
Andrea regularly speaks on topics such as:
- Being a trusted advisor
- Customer intimacy
- Client loyalty
- Consulting made extraordinary
- The dynamics of influence
- Dealing with conflict
- Developing business with trust
- Trust-based selling
- Trust and influence: what every project manager needs to know
- From order-taker to trusted advisor: redefining the role of internal staff functions
- Improv-ing business
- How to deliver bad news and build trust at the same time
Chief Human Resources Officer, Grizzard Communications Group
“Charles and Andrea cut to the chase on trust—the one thing you can’t lead without. They have provided us with a hands-on, state-of-the-art look at building trust, which is the essential component for becoming valued leaders to our teams and true business partners with our clients.”
Managing Partner, Accenture
“Everyone talks about being a ‘trusted advisor,’ but few people have real science behind it. Green and Howe have got experience, data, and perspective; they don’t shy from the really difficult tasks in client relationships. We have found them to bring practical, tactical expertise to the ideas already developed in The Trusted Advisor and Trust-Based Selling.”
The MITRE Corporation
“Andrea, it was really a pleasure having you speak at our conference. Of all the speakers we had that day, more than 10, you clearly generated the most ‘buzz’ ! I got several compliments for having you there on the day and again during an All Hands meeting the next day. People were touched by your message and effective delivery. Even before the conference was ended, a number of the follow on speakers made impromptu references to the issues and message you so ably presented in the early afternoon”
The Mind Farm
“Andrea recently presented to a group of Mind Farm independent consultants on the topic of becoming a trusted advisor to your clients. In a short period of time and with a great deal of interactivity and energy, Andrea was able to give all in attendance a clearer view of how they could improve their own client relationships and takeaways that could be implemented immediately”
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