Articles From Gregg Lederman View Profile

Share this Article
  • Steps to Master Habits of Trusted Leadership

    Gregg Lederman, Steps to Master Habits of Trusted Leadership

    A few months back I wrote an article about the essential habits of trusted leaders—a few managerial skills to help create an environment for employees to become more engaged and productive, leading to a better customer experience.

    Shortly after the article was published, I was speaking with a friend about it and he asked me what it really means to be a trusted leader at work. So I shared with him the informal research study I have been conducting over the last few years when delivering keynotes to large groups of leaders. It goes like this:

    (Audience: leaders and managers of various levels within same company)

    Me: Show of hands … how many of you are in the top 50 percent of the most trusted and effective leaders within this company?

    Audience: An awkward pause. Then the hands begin to go up … lots of hands.

    Me: It looks as though about 90 percent or more of you have your hands up.

    Audience: Quickly reflect, then some start to laugh slightly and look around.

    Me: So, at least 90 percent of you are in the top 50 percent of the most effective and trusted leaders?

    Audience: More laughter.

    Each time I did this study, I got the same results. What happened with each audience is both statistically insane, yet psychologically real. We tend to assume we are better leaders than we are. As humans, our overconfidence is not uncommon. In fact, studies show that 90 percent of us believe we are above average drivers. 

    In addition, I expanded my research efforts by asking audiences to think about a leader who has earned their trust and to answer the question, “What is it that the leader does to earn your trust?” Week after week, month after month, I engaged leaders and managers in this thoughtful exercise and sought out volunteers to share their thoughts. I documented those thoughts so I could continue learning about what it takes to be a trusted leader.

    What I found was quite interesting. It appears that being a trusted leader involves quite the balancing act between being both performance-focused and attentive to the humanity side of work. Here are the top attributes and themes I gathered.

    Performance:

    •  Set clear direction and goals
    •  Implement successfully
    •  Make decisions
    •  Be assertive, but not pushy or aggressive
    •  Be competent
    •  Take charge


    Humanity:

    •  Be even-keeled: balanced and consistent
    •  Ask good questions
    •  Listen
    •  Help solve problems
    •  Take an interest in people’s lives
    •  Protect people (“I got your back”)
    •  Make time for one-on-ones
    •  Focus on small wins
    •  Give credit to others


    It became obvious from the many collaborations that leaders who are too focused on performance are not optimally trusted. They can be seen as go-getters, mostly driven by results. Yes, you can count on performance-driven leaders to get the job done, but at what cost? These leaders can be seen as backstabbers who are only out for their own self-interest, achieving success at the expense of people.

    On the other hand, leaders who focus too heavily on humanity can be counted on to build relationships, show compassion, and be there for people, yet are also not as trusted as they could be. Often, these leaders are seen as incompetent because they’re not willing or able to hold others accountable for results. However, the attributes shared for this group clearly show they understand that success is achieved with people, not at the expense of people.

    The saying “life is a balancing act” rings true for being an effective and trusted leader just as it does for any other area of your life. Trust is earned, not awarded. So, are you as much of a trusted leader as you could be? Are you one of the 90 percent who think they are trusted leaders? Or are you one of the 50 percent who actually are?

    If you want to be more trusted at work, then begin building the essential habits to help you prioritize and balance a focus on both performance and humanity. There are four steps to building and sustaining an essential habit.

    1. Change your mind. To create a habit, you must decide that change is necessary and possible. For most, it requires a mindset shift. You must care enough to want to change your behaviors and have the confidence that you can.

    2. Create a routine. For instance, if you want to create the habit of sharing the impact employee efforts have on business results, establish a routine to review those results along with critical business data, as well as schedule time with employees to share and discuss.

    3. Demonstrate willpower. Leaders face stress, busyness, successes and challenges, all of which are obstacles to maintaining willpower. In order to make a habit stick, you must recognize situations where you may lose the willpower to stick to your routine and keep your mind on target with a plan for how to deal with those instances. Over time, your routine will become second nature.

    4. Feed the habit. Leaders must pay attention to the personal and business successes. These successes enable leaders to keep the right mindset and stick to the routine. Celebrate small wins.

    Keep in mind: You cannot master leadership. Even if you are doing well as a leader, there is always room for improvement. You can only strive to get better over time. Using the four steps listed above to master a few essential habits will help you become a more effective and trusted leader.

    Gregg Lederman, CEO of Brand Integrity, is a professional speaker on the customer experience, leadership and culture change. He is an adjunct professor at University of Rochester’s Simon Business School and the author of the New York Times best-selling book “Engaged!: Outbehave Your Competition to Create Customers for Life.” Read more about Gregg Here

Share this Article
X

FIND A SPEAKER

TESTIMONIALS

Testimonials
  • "I will be sure that all involved know what a wonderful resource you have been. The universe smiled on me when I discovered Executive Speakers and you...
    Ocala Eye
  • I want to thank you for all of your assistance you and Jenny were wonderful. If it had not been for you sending me suggestions I would not have found ...
    West Virginia Tourism
  • "My entire team has enjoyed the experience of working with you and ESB more than words can express. Everything was handled in a professional and timel...
    Cregger Company
  • "We not only went 3 for 3 but I'd say they were all home runs! Thanks for your help on the speakers. It was a key and very positive component of our c...
    Chem-Dry
  • I’ve used the services of a number of speakers bureaus in the past. However, my current experience working with the Executive Speakers Bureau ha...
    Intel
  • Thanks to Richard and Jo for all the coordination. Another homerun from Executive Speakers Bureau!  
    Wisconsin Hospital Association
  • "My mind was very much at ease knowing that Jack Uldrich was so well prepped.  I will definitely use your agency again."  
    EAIE
  • "I appreciate your recommendations.  In addition, you are always a pleasure to work with and understand the pains of an over worked meeting plann...
    Milliman
  • "WOW, is all I have to say and thank you!  Our event was a huge success and you never steer me wrong, both David Cottrell and Ryan Estis were exc...
    ICMI
  • “Thank you guys it was a pleasure working with you.... You made the whole process easy. Thanks again”
    CableNation
  • "I want to thank you for helping with our Principals Day event. Marshall Goldsmith was excellent. Not only is Marshall the consummate professional, be...
    Burns & McDonnell
  • "As I mentioned before, your engagement model was incredibly easy to work with, and I know we came to you on short notice!  I would highly recomm...
    Capitol One
  • As always, you deliver excellent service. Thanks!
    Camden National Bank
  • You ladies really are the BEST!  After this event I am going to be on the hunt for keynote speakers in May.  I really want to work with you ...
    ICMI
  • We could not have done it without you.  Thank you for the outstanding suggestions.  The speakers were by far the best we have ever had.
    FedEx
  • We truly appreciate the excellent support and attention to detail we have received from Executive Speakers Bureau.  They have provided us with so...
    IBM
  • "I LOVE this list that you sent me! I emailed several different places on Tuesday an...
    CoreLogic
  • Our bank has held an annual business and economic conference for the past 9 years.  We have worked with Executive Speakers every year and I have ...
    First Midwest Bank
  • The event was EASY Cake! and it went over very very well.  Thank you so much for the help and organization, it made my life very easy. 
    Boys & Girls Club
  • The Nebraska Hospital Association along with numerous other state hospital associations have enjoyed a long-standing relationship with Executive Speak...
    The Nebraska Hospital Association
  • "I wanted to share with you feedback of my experience in working with Executive Speakers Bureau.. Very responsive and detail oriented.  When I wa...
    Amdocs
  • Angela, you & your team have my endorsement for making Memphis events successful. People should use you to plan their next event.
  • "OMG Richard! As always you make me look like a rock star. Every single speaker we selected hit it out of the park. Thank you again. Can't even say wh...
    Arizona Hospital and Healthcare Assn.
  • "Let me just say again, what a pleasure it is to work with you and ESB. You really make it harder for others to reach the bar."
    ASTD
  • Everything went really well and we really enjoyed having Jack Uldrich as our speaker!  He was entertaining and funny and provided great examples....
    Novo Nordisk
  • "Richard, Your ability to put me in front of just the right group again and again, is nothing short of amazing. You work your tail off, you sweat the ...
    Alan Hobson
  • "Everyone loved Bob and he was so nice on site. Thank you for all you did. The process was so easy and we will definitely work with you again next yea...
    NBC
  • Thank you to both of you for everything surrounding Mr. Will as our special guest. I suspect, soon, I will be in touch regarding our next event. 
    Oxford Financial
  • Mr. Schelp you are a Rock Star! Thank you!!!  Deal #7 is done and more to come!
  • "Your tenacity and persistence in staying in touch with us is a model example of good salesmanship and partnering.  I will be using you as an exa...
    Schneider Electric
  • "You made my job so much easier! You are the only bureau I will use."     
    Sigma Systems
  • Thanks to you, Jo and the rest of your team.  You are the BEST.  Knowing you are behind a speaker allows us the luxury of concentrating on o...
    Ohio Hospital Association
  • "We loved our speakers. Thanks to you and your team for your outstanding service and thank you for your patience!"

    National Association of the Blind
  • Bridgeworks was awesome!!! Great feedback from all!! Thanks for all of your collaboration and positive we'll use you in the future.  
    Johnson & Johnson
  • "Thank you so much for all your help in putting this together on such short notice. I will definitely use your services again in the future."
    Applied Materials
  • "The group that I work with to obtain all of my keynote speakers is Executive Speakers Bureau and I can tell you that I don’t like working with ...
    Indiana Youth Institute
  • "Thanks to you and Jo for all your efforts.  Connie Podesta and Roger Dow were great!"   
    National Apartment Association
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call us to discuss how we can help find the right speaker for your organization.

Get Ideas in 2 Hours or Less

Please fill in information below

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in two hours or less.


Privacy by SafeSubscribeSM