Articles From Dan Coughlin View Profile

Share this Article
  • How to Get Great Performances Out of Other People

    Dan Coughlin, How to Get Great Performances Out of Other People

    An important question every manager must answer is, “How do I get great performances out of other people?” At some point you need to realize you can’t do it all by yourself. You have to get results through the actions of other people. So how do you optimize other people’s performance?

    What I’m about to share with you is true whether you’re talking about unpaid volunteers or highly paid executives. These three critical factors are the essence of generating great performances.

    The Three Essentials of Great Performance
    In order to deliver a consistently great performance, people need the following three things:
    They need to be prepared.
    They need to feel purposeful.
    They need to feel appreciated.

    How to Make it Happen
    Preparation requires effective training. When you train a person to do any task, the key question to answer is not, “What does the person need to know?” The key question is, “What does the person need to be able to do well?” This is a powerful insight from a new book called Peak: Secrets from the New Science of Expertise by Anders Ericsson and Robert Pool. It’s not enough for a person to have the knowledge about a task. They need to be able to do it well. Consequently, you need to think about how you will develop the person to be able to do the task well.

    Purpose means they need to know they mattered. Have you ever received a frantic request for volunteers at an upcoming event, and then you decided to volunteer and you showed up only to find that there were three times as many volunteers as were needed? Then you stood around for three hours wasting your time. You probably felt purposeless and more than a tad bit irritated. The same thing happens in organizations. The manager promotes a person with the words, “We truly need you in this position. Our organization needs you to do a great job in this role in order to succeed at a higher level.” Then the person gets in the new role, and the manager does all the work. The promoted person feels purposeless and way more than a tad bit irritated. The person wanted more than the pay raise.

    He or she wants to feel purposeful. If you want to help another person feel purposeful, then give the person a responsibility, let the person be responsible for what happens, and then hold the person responsible for his or her behaviors and results through providing consequences.

    Appreciation means they need to hear that they mattered. Ultimately, people want to matter. This is the great lesson from Dale Carnegie. Everyone has a desire to feel important. This is why they volunteer for activities and go to work every day. Are you letting the person know how much you appreciate his or her effort? It’s simple to do it. Take out a sheet of paper. Write the person a letter telling them specifically what you appreciate about his or her efforts. Put the letter in an envelope. Mail the letter. Or pick up the phone and call the person and tell the person specifically what you appreciated about the person. Or send the person a gift card with a Post-It Note that says, “I greatly appreciate the effort you put into this project. Please know we couldn’t have done it without you.”
    If you want to get the best out of other people, make sure they are prepared, purposeful, and appreciated.

    About Dan Coughlin
    As a business keynote speaker, executive coach, seminar leader, and management consultant, Dan Coughlin works with business owners, executives, and managers on an individual and group basis to improve business performance in a sustainable way. 

More Articles From Dan Coughlin » Start With You, and I’ll Start With Me
Share this Article
X

FIND A SPEAKER

TESTIMONIALS

Testimonials
  • "OMG Richard! As always you make me look like a rock star. Every single speaker we selected hit it out of the park. Thank you again. Can't even say wh...
    Arizona Hospital and Healthcare Assn.
  • Thanks to you, Jo and the rest of your team.  You are the BEST.  Knowing you are behind a speaker allows us the luxury of concentrating on o...
    Ohio Hospital Association
  • "Thanks to you and Jo for all your efforts.  Connie Podesta and Roger Dow were great!"   
    National Apartment Association
  • "My entire team has enjoyed the experience of working with you and ESB more than words can express. Everything was handled in a professional and timel...
    Cregger Company
  • "We loved our speakers. Thanks to you and your team for your outstanding service and thank you for your patience!"

    National Association of the Blind
  • "WOW, is all I have to say and thank you!  Our event was a huge success and you never steer me wrong, both David Cottrell and Ryan Estis were exc...
    ICMI
  • You ladies really are the BEST!  After this event I am going to be on the hunt for keynote speakers in May.  I really want to work with you ...
    ICMI
  • "I wanted to share with you feedback of my experience in working with Executive Speakers Bureau.. Very responsive and detail oriented.  When I wa...
    Amdocs
  • "I want to thank you for helping with our Principals Day event. Marshall Goldsmith was excellent. Not only is Marshall the consummate professional, be...
    Burns & McDonnell
  • "I appreciate your recommendations.  In addition, you are always a pleasure to work with and understand the pains of an over worked meeting plann...
    Milliman
  • "You made my job so much easier! You are the only bureau I will use."     
    Sigma Systems
  • We could not have done it without you.  Thank you for the outstanding suggestions.  The speakers were by far the best we have ever had.
    FedEx
  • “Thank you guys it was a pleasure working with you.... You made the whole process easy. Thanks again”
    CableNation
  • Angela, you & your team have my endorsement for making Memphis events successful. People should use you to plan their next event.
  • I’ve used the services of a number of speakers bureaus in the past. However, my current experience working with the Executive Speakers Bureau ha...
    Intel
  • "We not only went 3 for 3 but I'd say they were all home runs! Thanks for your help on the speakers. It was a key and very positive component of our c...
    Chem-Dry
  • "Everyone loved Bob and he was so nice on site. Thank you for all you did. The process was so easy and we will definitely work with you again next yea...
    NBC
  • Thank you to both of you for everything surrounding Mr. Will as our special guest. I suspect, soon, I will be in touch regarding our next event. 
    Oxford Financial
  • I want to thank you for all of your assistance you and Jenny were wonderful. If it had not been for you sending me suggestions I would not have found ...
    West Virginia Tourism
  • Thanks to Richard and Jo for all the coordination. Another homerun from Executive Speakers Bureau!  
    Wisconsin Hospital Association
  • We truly appreciate the excellent support and attention to detail we have received from Executive Speakers Bureau.  They have provided us with so...
    IBM
  • Bridgeworks was awesome!!! Great feedback from all!! Thanks for all of your collaboration and positive we'll use you in the future.  
    Johnson & Johnson
  • "The group that I work with to obtain all of my keynote speakers is Executive Speakers Bureau and I can tell you that I don’t like working with ...
    Indiana Youth Institute
  • "My mind was very much at ease knowing that Jack Uldrich was so well prepped.  I will definitely use your agency again."  
    EAIE
  • "As I mentioned before, your engagement model was incredibly easy to work with, and I know we came to you on short notice!  I would highly recomm...
    Capitol One
  • As always, you deliver excellent service. Thanks!
    Camden National Bank
  • Everything went really well and we really enjoyed having Jack Uldrich as our speaker!  He was entertaining and funny and provided great examples....
    Novo Nordisk
  • "I will be sure that all involved know what a wonderful resource you have been. The universe smiled on me when I discovered Executive Speakers and you...
    Ocala Eye
  • "Let me just say again, what a pleasure it is to work with you and ESB. You really make it harder for others to reach the bar."
    ASTD
  • "Richard, Your ability to put me in front of just the right group again and again, is nothing short of amazing. You work your tail off, you sweat the ...
    Alan Hobson
  • Our bank has held an annual business and economic conference for the past 9 years.  We have worked with Executive Speakers every year and I have ...
    First Midwest Bank
  • The event was EASY Cake! and it went over very very well.  Thank you so much for the help and organization, it made my life very easy. 
    Boys & Girls Club
  • "Your tenacity and persistence in staying in touch with us is a model example of good salesmanship and partnering.  I will be using you as an exa...
    Schneider Electric
  • "Thank you so much for all your help in putting this together on such short notice. I will definitely use your services again in the future."
    Applied Materials
  • The Nebraska Hospital Association along with numerous other state hospital associations have enjoyed a long-standing relationship with Executive Speak...
    The Nebraska Hospital Association
  • "I LOVE this list that you sent me! I emailed several different places on Tuesday an...
    CoreLogic
  • Mr. Schelp you are a Rock Star! Thank you!!!  Deal #7 is done and more to come!
Need Suggestions? Have Questions?

Need Suggestions? Have Questions?

Call us to discuss how we can help find the right speaker for your organization.

Get Ideas in 2 Hours or Less

Please fill in information below

Executive Speakers Bureau consistently receives praises about our speed and efficiency. From the beginning of your event planning, our extensive online speaker database and resourceful staff allow us to quickly equip you with the best speaker for your event.

Need a last minute speaker? No worries. Our speed and efficiency help us give you ideas for speakers in two hours or less.


Privacy by SafeSubscribeSM