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  • The Ultimate Customer Service Culture Event

    Jason Young,  The Ultimate Customer Service Culture Event

    Few companies are known for consistently providing outstanding customer service like Walt Disney World and Southwest Airlines. David Reed, a former Disney cast member and Jason Young, a former Southwest customer service trainer and manager have gathered the best practices of these two companies in this informative new customer service program. Both experts have joined forces to share proven service strategies that will inspire you and your organization to take the necessary steps to becoming an organization known for legendary service.
     
    "The Ultimate Customer Service Culture" workshop includes presentations from Jason Young, author of Culturetopia and David Reed, author of A Culture of Service. This half-day customer service experience combines two successful service philosophies and is designed for all employee levels. Every organization will benefit from this engaging presentation, including Fortune 500 companies, small businesses, non-profits and government agencies.
     
    "Culturetopia" - by Jason Young, former Southwest Airlines leader
    What is Culturetopia? What does it look like when it comes to customer service? Culturetopia provides an introduction to Jason Young’s innovative perspective on how to create and sustain a high-performance workplace where people can do their best work and customers are loyal. A wide range of cultural factors combine to drive the behavior of managers and employees who do the real work of serving customers and making products. Jason uses his experience as a manager, trainer, and consultant to dozens of leading companies to develop the concept of Culturetopia: the ultimate high-performance workplace. In his presenation, Jason provides practical, easy to implement guidance to the key determinants that make a healthy, productive and profitable culture and customer service experience for any organization.
     
    "A Culture of Service" - by David Reed, former Disney Cast Member
    Creating a culture that values both internal and external service will help distinguish any organization from others in their industry or area. Through the use of examples from Disney and other companies along with hands on exercises, David will help any participant improve their customer service skills.
     
    The "Culture of Service" program is an interactive session and includes the following modules:

    * The Importance of Customer Service
    * Internal and External Service
    * Top 10 Customer Turnoffs
    * Keys to Excellent Service
    * Communication Skills
    * Diffusing an Angry Customer
    * Using Teams to Deliver Service
    * The Importance of Relationships

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